• Title/Summary/Keyword: Service Quality

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Quality of Service Parameters Estimation Model for Adaptive Bandwidth Service in Mobile Cellular Networks (적응형 서비스를 제공하는 이동통신망에서의 서비스 품질 척도 추정 모델)

  • Jung, Sung Hwan;Hong, Jung Wan;Lie, Chang Hoon
    • Journal of Korean Institute of Industrial Engineers
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    • v.33 no.1
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    • pp.153-163
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    • 2007
  • An adaptive framework paradigm where the bandwidth values of the ongoing calls vary according to the trafficsituations is one of the promising concepts for overcoming poor resource conditions due to handoffs in mobilecellular networks. However, quantifying the level of bandwidth degradation of the ongoing calls in an adaptiveframework is important in view of Quality of Service (QoS) Provisioning. Therefore we introduce new QoSparameters, the Degradation Degree Ratio (DDR), which represents the average portion of the degradationdegree during degradation pehod of a call, and the Degradation Area Ratio (DAR), which represents the averageratio of a call's degradation level considering both the period and the degree of degradation jointly in multi-levelbandwidth service. We also develop a new analytical model for estimating the QoS measures such as theDegradation Pehod Ratio (DPR), DDR and DAR. We show how to calculate the QoS measures and illustrate themethod by numerical examples. The proposed model can be used to determine the optimal parameter of theCAC scheme and analyze the sensitivity ofthe QoS parameters in adaptive networks.

Adaptive Resource Allocation for Traffic Flow Control in Hybrid Networks

  • Son, Sangwoo;Rhee, Byungho
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.7 no.1
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    • pp.38-55
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    • 2013
  • Wireless network systems provide fast data transmission rates and various services to users of mobile devices such as smartphones and smart pads. Because many people use high-performance mobile devices, the use of real-time multimedia services is increasing rapidly. However, the preoccupation of resources by real-time traffic users is causing harm to other services-for example, frequent call interference, lowered service quality, and poor network performance. This paper suggests a resource allocation algorithm for effective traffic service support in a hybrid network. The main objective is to obtain an optimum value of data rates by comparing user requirements with the amount of resources that can be allocated. A new mechanism based on Adaptive-Quality of Service (QoS) and a monitoring system based on Queue-Aware are proposed. Adaptive-QoS supports effective resource control according to the type of traffic service, and the monitoring system based on Queue-Aware measures the amount of resources in order to calculate the maximum that can be allocated. We apply our algorithm to a test system and use Qualnet 4.5.1 to evaluate its performance.

Efficient Video Streaming System over Heterogeneous Wireless Networks (이종 무선망 환경에서 효과적인 영상 스트리밍 시스템)

  • Joo, Hyun-Chul;Lee, Dong-Ju;Han, Sang-Chun;Song, Hwang-Jun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.37 no.2B
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    • pp.110-119
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    • 2012
  • In this paper, we propose an efficient video streaming system over heterogeneous wireless networks. The proposed system modifies fountain code for the video streaming service and maximizes the target video encoding rate using multiple paths while satisfying delay and block recovery failure rate constraints of fountain code. Finally, the proposed system provides the seamless video streaming service of high quality to subscribers by dynamic adaptation of control parameters based on the states of each path over heterogeneous wireless networks.

Defining Role of Health Personnel to Improve the Quality of Life among Korean (삶의 질 향상을 위한 우리 나라 보건요원의 역할)

  • 남철현
    • Korean Journal of Health Education and Promotion
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    • v.15 no.2
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    • pp.199-215
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    • 1998
  • The health care environment exerts tremendous influence on community health practices. Here the author mention several major factors that will influence the future plan for health service and health education; that is, economic problem, the issues of decrement of infectious disease, increment of chronic degenerative disease due to natural increase of the elderly, increased frequency of traffic and industrial accidents and the issues of medical-technological advances etc. Therefore, special efforts by health personnel should be made to develop health education and health promotion strategies on a community-wide basis. Accordingly, the flexible accessibility, convenient availability, guaranteed medical service, sufficient supply of health information, and rapidly available medicaid service for special population such as the elderly, the handicapped, the disabled and the poor are considered. Also, the financial support from the central government and local self-government and active participation of health consumer to health service are needed in Korea, The role of the health personnel is to elicit, facilitate and maintain health promoting behavior with his and her assurance for health consumers being competent and supported in the voluntary choice of their health promoting activities. The health promoting activities such as the above mentioned will be produce escalation of their life Quality among Koreans.

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Current Epidemiological Data on Asthma Management in South Korea from Qualitative Assessment of Asthma Management by Health Insurance Review and Assessment Service (HIRA)

  • Kim, So Ri;Lee, Yong Chul;Sung, Myung Ju;Bae, Hye Won
    • Tuberculosis and Respiratory Diseases
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    • v.80 no.3
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    • pp.221-225
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    • 2017
  • Since 2015, the Health Insurance Review and Assessment Service (HIRA) has performed annual qualitative assessments of asthma management provided by all medical institutions that care for asthma patients in Korea. According to the third report of qualitative assessment of asthma management in 2017, the assessment appears to have contributed to improving the quality of asthma care provided by medical institutions, especially primary clinics. However, there is still a gap between the ideal goals of asthma management and actual health care policies/regulations in real clinical settings, which leads to the state of standstill with respect to the quality of asthma management despite considerable efforts such as the qualitative assessment of asthma management by national agencies such as the HIRA. At this point, a harmonized approach is needed to raise the level of asthma management among several components including medical policies, efforts of academic associations such as education and distribution of the guideline for management, and reliable financial support by the government.

Factors affecting the User Satisfaction and Continuance Usage Intention of Social Network Service (SNS 사용자의 개인적·사회적 특성이 지속적 사용의도에 영향을 미치는 요인 : 생활 공유형 SNS를 중심으로)

  • Kim, Byung-Gon;Yoon, Il-Ki;Park, Heung-Soon
    • Journal of Information Technology Applications and Management
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    • v.23 no.2
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    • pp.207-224
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    • 2016
  • Investments in information and communication technologies (ICT) around the world have grown at an enormous rate over the past two decades, which reflects a new emphasis on consumer mobile devices. A social network service (SNS) is an online service that aims to build social relations among people who share interests and activities. The role of SNS is enormous for communicating ideas and opinions among social participants. The use of SNS has recently become one of the most popular social activities worldwide. This research investigated relation between personal characteristics, social characteristics and user satisfaction on SNS then, analyzed how these factors affecting continuance usage intention on SNS users. The conclusion is summarized as below. The study results show that informativeness, pleasure, innovativeness, relationship and empathy of SNS are having positive impact to some degree on the user satisfaction. Further, the user satisfaction of SNS users and quality of life have a positive impact on the continuance usage intention of SNS users. This results show that various SNS qualities are necessary to actively explore and obtain further information that users intend to find, while they are insufficient in function to provide the information other users require or exchange information with other users through the SNS.

Parent Satisfaction with Inpatient Hospital Services in Children's Hospitals (아동전문병원 입원환아 부모의 병원서비스 만족도)

  • Jeong Yong Sun;Kim Jin-Sun
    • Child Health Nursing Research
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    • v.11 no.3
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    • pp.273-281
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    • 2005
  • Purposes: The purposes of this study were to evaluate parent satisfaction with inpatient hospital services in children's hospitals and to identify variables related to parent satisfaction. Method: A descriptive correlation study was conducted. Parents of 165 children who were inpatients in two children's hospitals participated in the study. Data were collected using structured questionnaire at the time of discharge. For statistical analysis, t-test, ANOVA, and Pearson correlation analysis were used. Results: The highest parent satisfaction domain was nursing service, and the lowest parent satisfaction domain was hospital service and accommodations. Parents were less likely to be satisfied with hospital facilities, equipment, noise and cleaning and less likely to be satisfied with the lack of information they received and with the lack of communication with health care professionals. Parents with longer length of stay and with older children reported higher satisfaction than their counterparts. Moreover, parent satisfaction was related to their intention to revisit and related to intention to recommend this surveyed hospital over others. Conclusions: Efforts to improve parent satisfaction in children's hospital service and accommodation are needed to improve the quality of health care. Communication by health care professionals with parents and a partnership between parents and health care professionals are necessary to improve quality of care.

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Satisfaction Levels and Needs of Employed Mothers Using Different Child Day Care Centers (취업모의 보육서비스 이용만족도 및 개선에 대한 연구 - 직장보육시설과 비직장보육시설 이용자의 비교 -)

  • Kim, Hyo-Min;Park, Jung-Yun;Kim, Yang-Hee
    • Journal of the Korean Home Economics Association
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    • v.44 no.6 s.220
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    • pp.79-86
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    • 2006
  • The purpose of this study was to compare working mothers' sftisfaction with child day care service between those using child care centers in their workplace and those using child care centers close to their houses. their demand for better child care service was also assessed. The study findings can be used as basic information for establishing alternative solutions and developing child day care programs able to meet the different needs of mothers with preschool children. The results from this study were as follows. Firstly, there was a significant difference in satisfaction levels associated with the quality of child day care centers (programs and safety) between the two groups. There were no significant differences in satisfaction levels associated with demographic factors. Secondly, while working mothers using child care centers in their workplace were most concerned with the quality of the center, the other group of working mothers was most concerned with the distance between their houses and the child care centers. Thirdly, both groups preferred the idea that the government make child care subsidies. Thus study results suggest the need for establishing systematic efforts to increase child care services in workplaces and communities and eventually support working mothers.

An Empirical Research on Important Factors of Mobile Internet Usage (모바일 인터넷의 사용에 영향을 미치는 중요 요인에 대한 실증적 연구)

  • Kim, Ho-Young;Kim, Jin-Woo
    • Asia pacific journal of information systems
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    • v.12 no.3
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    • pp.89-113
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    • 2002
  • As Mobile Internet users grow rapidly, Mobile Internet Companies will be in a fierce race to catch a new customer. In this situation, companies want to identify of what factors make peoples use Mobile Internet in order to develop the effective Mobile Internet services and to supply the higher service quality. However, prior researches on Mobile Internet focused on technical area such as higher data delivery, efficient compression of images, so they do not have given companies beneficial materials for making fascinating Mobile Internet service. To offer the service development materials, this research investigated important factors to use Mobile Internet from the viewpoint of customer. Moreover, the study was progressed how much these factors influenced Mobile Internet actual usage. After being surveyed service adopting model and significant factors in Marketing and in MIS(Management Information System), this study was suggested Mobile Internet Adopting Model reflected in Mobile Internet characteristics. To collect the effective data, Internet survey had been done for two weeks. The respondents were identified if they were real Mobile Internet users and how much they had used Mobile Internet for a month. The results were that important factors of Mobile Internet usage were Usefulness, Usability, System Quality and Instant Connectivity. Perceived Value of Mobile Internet influenced Mobile Internet Behavioral Intention significantly and Behavioral Intention had a significant effect on Mobile Intent usage by results. This paper concludes with discussion of these results and their implications for researcher and Mobile Internet company managers.

Customer Satisfaction Index of Business & Industry Foodservice Operations in Pusan and Kyeung Nam Area (부산 , 경남지역 사업체 급식소 운영방식에 따른 고객만족지수)

  • Ryu, Eun-Sun
    • Journal of the Korean Dietetic Association
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    • v.4 no.2
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    • pp.152-159
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    • 1998
  • The purpose of this study was to compare the customer satisfaction index(CSI) between 8 self-operated foodservices and 6 contract foodservices in Pusan and the Kyeung Nam area. There were 438 subjects for self-operated foodservices, and 384 for contract foodservices. The questionnaire was used in this study as a survey method and was concerned with quality of food(Ⅰ)(Ⅱ), sanitation, facilities, information service, and employee sevice area. Data from customers were analyzed by using the $SPSSPC^+$ program, and in terms of frequency, and t-test. The results are as follows; 1. Sanitation was the most important factor in both self-operated and contract foodservices. 2. Contract foodservices showed a higher mean rating in both facilities and employee service than did self-operated foodservices in the satisfaction. 3. In self-operated foodservices, men had a significantly(p>0.05) higher CSI in all areas then women, but contract foodservices did not have this difference. 4. Contract foodservices had a higher CSI in quality of food(Ⅰ), sanitation, facilities, information service, and employee service area, and was also in higher total CSI, than self-operated foodservices.

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