• Journal of Information Technology Services
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• v.20 no.5
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• pp.189-207
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• 2021

Voice interaction combined with artificial intelligence is poised to revolutionize human-computer interactions with the advent of virtual assistants. This paper is analyzing interactive elements of AI-based voice recognition services such as sympathy, assurance, intimacy, and trust on intention to use. The questionnaire was carried out for 284 smartphone/smart TV users in Korea. The collected data was analyzed by structural equation model analysis and bootstrapping. The key results are as follows. First, AI-based voice recognition service characteristics such as sympathy, assurance, intimacy, and trust have positive effects on interactivity with the AI-based voice recognition service. Second, the interactivity with the AI-based voice recognition service has positive effects on intention to use. Third, AI-based voice recognition service characteristics such as interactional enjoyment and intimacy have directly positive effects on intention to use. Fourth, AI-based voice recognition service characteristics such as sympathy, assurance, intimacy and trust have indirectly positive effects on intention to use the AI-based voice recognition service by mediating the effect of the interactivity with the AI-based voice recognition service. It is meaningful to investigate factors affecting the interactivity and intention to use voice recognition assistants. It has practical and academic implications.

• Broadcasting and Media Magazine
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• v.19 no.1
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• pp.48-55
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• 2014

One of the recent noticeable evolutions in mobile communication systems is that wideband-codec is deployed rapidly in VoLTE (Voice over Long Term Evolution) service or HD voice. This paper is concerned with next generation HD voice or VoLTE service that is coined to describe high quality communication with super-wideband voice codec. 3GPP EVS (Enhanced Voice Service) Codec is being standardized to develop the super-wideband voice codec. This paper deals with the codec design constraints, performance requirements, the status of standardization, and finally perspective on VoLTE service in future.

• ETRI Journal
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• v.38 no.3
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• pp.444-454
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• 2016

Voice service is very demanding in cognitive radio networks (CRNs). The available spectrum in a CRN for CR users varies owing to the presence of licensed users. On the other hand, voice packets are delay sensitive and can tolerate a limited amount of delay. This makes the support of voice traffic in a CRN a complicated task that can be achieved by devising necessary considerations regarding the various network functionalities. In this paper, the support of secondary voice users in a CRN is investigated. First, a novel packet scheduling scheme that can provide the required quality of service (QoS) to voice users is proposed. The proposed scheme utilizes the maximum packet transmission rate for secondary voice users by assigning each secondary user the channel with the best level of quality. Furthermore, an analytical framework developed for a performance analysis of the system, is described in which the effect of erroneous spectrum sensing on the performance of secondary voice users is also taken into account. The QoS parameters of secondary voice users, which were obtained analytically, are also detailed. The analytical results were verified through the simulation, and will provide helpful insight in supporting voice services in a CRN.

• The KIPS Transactions:PartC
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• v.19C no.2
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• pp.119-126
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• 2012

This paper covers the service quality of packet-based voice service that is provided over wireless broadband (WiBro) and high speed downlink packet access (HSDPA) systems. Using a measurement software that has been developed in the course of preparing a advanced service quality management scheme for the packet-based voice service over wireless networks, a huge scale of experiment is conducted to measure the real quality of the voice service. Based on our analysis of the measurement results, the service quality of the voice service is supposed to be quite good over both wireless systems. In addition, another experiment to investigate the effect of degradation of wireless transmission conditions on the service quality of the voice service shows the values of wireless service metrics in which mean opinion score (MOS) starts to decrease.

• Journal of Advanced Navigation Technology
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• v.21 no.1
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• pp.113-118
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• 2017

As interest in mobile devices and networks has increased recently, voice over internet protocol (VoIP) service, which is a technology for transmitting voice data using an existing internet protocol (IP) network, has rapidly spread, Cheap voice call service has become possible. As the digital broadcasting service becomes popular, hybrid fiber coaxial (HFC) network technology, which uses broadband cable network through fusion of broadcasting and communication, utilizes existing communication system and network equipment to provide various new services such as interactive broadcasting service. Therefore, if UGS-AD is applied to VoCM and RTPS is applied to MTA in order to guarantee the quality of voice data in actual HFC Internet service network, it is possible to smoothly perform voice data transmission in narrow upstream band which is a problem in actual commercial HFC network We also proposed a method to improve VoIP service by improving QoS of voice data in HFC Internet service network.

• Speech Sciences
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• v.9 no.3
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• pp.47-59
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• 2002

A new brilliant service using human-voice and DTMF (Dual Tone Multi Frequency) technique is expected nowadays in order to obtain valuable information on the internet more easily. VoiceXML (Voice eXtensible Markup Language) is the right choice that makes the new service possible. In this paper, the design and implementation of IVR (Interactive Voice Response) server using VoiceXML is described, where it connects with internet and IVR server efficiently. IVR server using VoiceXML is composed of two groups: VoiceXML document handling and VoiceXML execution. Scenario part of IVR server corresponds to VoiceXML document, the execution is performed by VoiceXML execution.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.8 no.6
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• pp.1443-1448
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• 2007

In this paper, we implement a distributed computing environment-based travel information service that can use web(internet) and speech interface at the same time and can apply location information, using voice and web browser-based VoiceXML and GPS, to escape the limitations of traditional web(internet)-based travel information services. Because of IVR(Interactive Voice Response) of traditional call center has operated to a pre-installation scenario, it takes much a service time and has the inconveniences that must repeat speech recording according to the revised scenarios in case change response contents. However, suggested VoiceXML and GPS-based travel information service system has advantages that reorganization of system setups is easy, because it consists of the method to update server after make individual conversation scenarios by file format(document), and can provide usefully various travel information in environmental restriction conditions such as the back regions environment, according as our prototype find user's present location using GPS information and then provide various travel information service by this information.

• The Journal of the Korea institute of electronic communication sciences
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• v.6 no.6
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• pp.823-829
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• 2011

This paper covers the service quality of packet-based voice service that is provided over a wireless broadband (WiBro) network. Using a measurement software that has been developed in the course of preparing a advanced service quality management scheme for the packet-based voice service over a wireless network[2][3], a huge scale of experiment is conducted to measure the real quality of the voice service. Based on our analysis of the measurement result, the service quality of the voice service is supposed to be quite good over WiBro networks. In addition, another experiment to investigate the effect of degradation of wireless transmission conditions on the service quality of the voice service shows the values of wireless service metris in which mean opinion score (MOS) starts to decrease.

• The Journal of the Korea institute of electronic communication sciences
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• v.7 no.2
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• pp.249-255
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• 2012

This paper covers the service quality of packet-based voice service that is provided over a high speed downlink packet access (HSDPA) system. Using the measurement software that has been developed in the course of preparing a advanced service quality management scheme for the packet-based voice service over a wireless network[2][3], a huge scale of experiment is conducted to measure the real quality of the voice service. Based on our analysis of the measurement result, the service quality of the voice service is supposed to be quite good over HSDPA system. In addition, another experiment to investigate the effect of degradation of wireless transmission conditions on the service quality of the voice service shows the values of wireless service metrics in which mean opinion score (MOS) starts to decrease.

• Journal of Convergence for Information Technology
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• v.10 no.1
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• pp.99-108
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• 2020

This study examines the relationship between service provider's authenticity, customer voice, and customer behavior in failure situation. This study employed questionnaire survey and collected 216 data. The structural equation modeling (SEM) method is used to test the hypotheses of the study. As a result, the service provider's authenticity has a significant positive effect on the constructive voice of the customer and a negative effect on the destructive voice in the failure situation. In addition, constructive voice had a significant positive effect on relationship retention intentions and destructive voice had no significant effect on relationship retention intentions. This study suggests the importance of customer voice as well as the factors to increase customer positive voice in the failure situation and provides an opportunity to be interested in customer voice.