• 간호행정학회지
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• 제21권1호
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• pp.1-9
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• 2015

Purpose: This study was done to identify the influence of nursing work environment and social support on multidimensional organizational commitment among nurses. Methods: The survey was conducted in August 2012 with self-report questionnaire. Participants were 480 registered nurses working in one general hospital. Data were analyzed with descriptive statistics, t-test, ANOVA, Pearson correlation, and multiple regression using SPSS/WIN(16.0). Results: The average scores were; for affective commitment 2.84, for continuance commitment 2.48, and for normative commitment 2.57. There were significant relationships between affective, continuance, normative commitment and sub-factors of nursing work environment and social support. The affective, continuance, and normative commitment were all influenced by 'staffing and resource adequacy' and 'nursing foundations for quality of care', sub-factors of nursing work environment. Distinctively, affective commitment was influenced by 'staffing and resource adequacy', nurses' age, 'nurse-doctor relations', 'supervisor's emotional support', 'nurse participation in hospital affairs', 'nursing foundations for quality of care', and 'supervisor's informational support', which explained 30.9% of variance in affective commitment(F=31.57, p<.001). Conclusion: The findings show that programs which promote supervisors' emotional and informational support are important to enhance nurses' affective commitment. Also, it is necessary to improve nursing work environment to improve nurses' organizational commitment.

• 디지털융복합연구
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• 제10권3호
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• pp.39-49
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• 2012

본 연구는 SPA(Speciality store retailer of Private label Apparel)브랜드의 특징인 지각된 가격과 VMD 적합성이 다차원적인 몰입 즉, 감정적 몰입, 계산적 몰입, 행동적 몰입에 미치는 영향에 대해서 분석하였다. SPSS 18.0과 AMOS 18.0을 이용하여 구조방정식 모형 분석을 실시한 결과, 지각된 가격은 감정적 몰입, 행동적 몰입, 계산적 몰입에 유의적인 영향이 있고, VMD 적합성은 감정적 몰입에만 유의적인 영향이 있는 것으로 나타났다. 감정적 몰입과 계산적 몰입은 행동적 몰입에 유의적인 영향을 주는 것으로 나타났다. 본 연구는 지각된 가격과 VMD 적합성이 SPA 브랜드의 소비자와 판매자간의 관계지속에 중요한 요인임을 실증적으로 밝힘으로서, 향후 SPA 브랜드의 가격정책과 마케팅 전략을 수립하는데 지침을 제공해주었다는 실무적인 의의가 있다.

• 한국의류학회지
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• 제39권6호
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• pp.899-909
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• 2015

TV home shopping maintains annual growth in the midst of harsh competition by numerous fashion retail channels. This study investigated the dimensions of service quality of TV home shopping for fashion products as well as the effect of service quality on relationship commitment and customer loyalty. Questionnaires were distributed to consumers in their 20s to 40s who purchased fashion products via TV home shopping in the past 6 months. A total of 240 questionnaires were put into the analysis. The results are as follows. First, four dimensions of service quality of TV home shopping were found: convenience, economy, entertainment, and information seeking. Relationship commitment had two dimensions of affective commitment and calculative commitment. Second, the service quality of TV home shopping affected customer loyalty through a relationship commitment. The predictors of affective commitment were entertainment, economy, and information seeking; in addition, those of calculative commitment were economy and entertainment. Third, both affective commitment and calculative commitment predicted customer loyalty to TV home shopping. The affective commitment had more predictive power. The findings show that the service quality of TV home shopping did not directly affect customer loyalty, but they had influence through relationship commitment variables. Entertainment and economy were the most powerful predictors among service quality dimensions.

• 대한안전경영과학회지
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• 제14권2호
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• pp.91-101
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• 2012

To decrease employees' job stress in the viewpoint of occupational health is very important to improve the productivity and quality of labor. In this study, the job stress, and it's influence on job commitment and organizational commitment were investigated by the questionnaire survey of 259 industrial workers. As results, the majority of workers were under job stress resulted from job demand, job control, and coworker's support. The work times per a week and night work had significant relationships with job demand, and the maximum negative relationship between the work times per a week and job continuous commitment was found. Job demand had the significant relationship with job affective and normative commitment, and job control had the significant relationship with job normative commitment and organizational affective commitment. Moreover, job affective and normative commitment had the significant relationship with organizational continuous commitment. Finally, it was found that cyclic organic chain was composed of work times per a week, night work, salary, job demand, job control, job affective and normative commitment, and organizational affective and continuous commitment. The results of this study indicates that reducing cyclic organic chain is urgently necessary to increase employees' job satisfaction and company commitment.

• 한국콘텐츠학회논문지
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• 제17권3호
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• pp.382-399
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• 2017

본 연구는 레저서비스 환경에서 서비스경험, 기업이미지, 서비스신뢰, 감정적몰입 및 서비스충성도 간 구조관계를 확인하고, 기업이미지와 서비스신뢰 및 감정적몰입의 인과적 역할을 설명하는데 목적이 있다. 이를 위해 SPSS 23.0 및 AMOS 20.0 통계패키지를 이용하여 구조방정식모형분석으로 연구가설을 검증하였다. 분석결과 첫째, 서비스경험은 기업이미지와 서비스신뢰에 영향을 주었지만 감정적몰입에는 영향이 없었다. 둘째, 기업이미지는 서비스신뢰와 서비스충성도에 영향을 주었지만 감정적몰입에는 영향이 없었다. 셋째, 서비스신뢰는 감정적몰입과 서비스충성도에 영향을 주었다. 마지막으로, 감정적몰입은 서비스 충성도에 영향을 주었다. 따라서 서비스제공자는 이용자가 인지적이고 감정적 측면에서 탁월한 서비스를 경험하게 하여 기업이미지를 높이고 서비스충성도를 구축해야 할 것이고, 또한 우수한 서비스경험으로 인해 이미 서비스신뢰가 높은 고객에게는 감정적으로 몰입하도록 동기부여 함으로써 서비스충성도를 높일 수 있는 마케팅전략을 계획하고 실행해야 할 것이다.

• 한국콘텐츠학회논문지
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• 제16권5호
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• pp.68-86
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• 2016

본 연구는 식품소매점의 점포특성과 점포이미지, 감정적 만족, 감정적 몰입, 충성도 간의 관계를 확인하고, 감정적 몰입의 매개역할을 조사하였다. 수집된 자료는 SPSS18.0과 AMOS18.0을 이용하여 연구가설을 검증하였다. 연구결과로는 첫째, 지각된 품질, 상품구색, 상품가격 모두가 점포이미지와 감정적 만족에 정(+)의 영향이 있음을 확인하였다. 둘째, 점포이미지는 감정적 만족 및 감정적 몰입 그리고 충성도에 정(+)의 영향을 주었다. 감정적 만족은 감정적 몰입에 정(+)의 영향을 주었지만 충성도에는 영향이 없었다. 셋째, 고객의 감정적 몰입은 충성도에 정(+)의 영향이 있었다. 또한 점포이미지 및 감정적 만족과 충성도 관계에서 감정적 몰입이 강력한 매개효과를 가지는 것으로 나타났다. 점포특성이 점포이미지를 통해 감정적 만족에 긍정적인 영향을 미치었다는 것을 확인하였으며, 이어서 감정적 몰입과 관련이 있고, 결국 충성도로 이어졌다는 것을 보여주었다. 감정적 몰입이 점포이미지와 감정적 만족 그리고 충성도 사이에서 강력한 매개 역할을 한다는 것을 확인한 점은 이 연구에서 의미있는 결과라고 하겠다. 마지막으로 본 연구의 결과를 통해서 고객관계에서 감정적 몰입의 발전전략을 논의하였으며, 향후 연구방향을 제안하였다.

• 한국콘텐츠학회논문지
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• 제14권10호
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• pp.255-269
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• 2014

본 연구는 백화점 판매원의 서비스전달 특성과 고객만족, 신뢰, 감정적 몰입, 충성도 간의 관계를 확인하고, 감정적 몰입의 매개역할을 조사하였다. 수집된 자료는 SPSS 21.0과 AMOS 20.0을 이용하여 연구가설을 검증하였다. 연구결과로는 첫째, 서비스개별 능력 및 서비스신뢰성은 만족에 긍정적으로 영향을 미쳤지만, 서비스능력은 영향이 없었다. 또한 서비스신뢰성은 신뢰에 정(+)의 영향을 준 반면, 서비스개별화 능력과 서비스역량은 신뢰에 영향이 없는 것으로 확인되었다. 둘째, 고객만족은 신뢰 및 감정적 몰입에 정(+)의 영향을 주었지만 충성도에는 영향이 없었고, 신뢰는 감정적 몰입과 충성도에 정(+)영향이 있었다. 셋째, 고객의 감정적 몰입은 충성도에 정(+)영향이 있었다. 또한 고객신뢰 및 만족과 충성도 관계에서 감정적몰입이 매개효과를 가지는 것으로 나타났다. 이는 판매자-구매자 관계가 역동적임을 의미한다. 마지막으로 본 연구결과를 통해서 고객관계에서 몰입의 발전전략을 논의하였으며, 향후 연구방향을 제안하였다.

• 한국병원경영학회지
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• 제22권3호
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• pp.88-104
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• 2017

The purpose of this study explains how service characteristics such as service competence, service customization, interpersonal communication and image affect service trust and affective commitments and how service trust, affective commitment play a role in affecting risk-taking and service loyalty in specialty hospital. and then confirm the mediating role of relationship quality components such as service trust and affective commitment in the above path relation. For this purpose, the research hypothesis was verified by structural equation model analysis(SEM) using SPSS 21.0 and AMOS 20.0 statistical package. The results of the study are as follows. First, interpersonal communication influenced service trust, image influenced affective commitment, service ability influenced service trust and emotional commitment, while service customization did not affect any factor. Second, service trust and affective commitment did not effect each other. Third, service trust and affective commitment were more powerful in risk-taking than the influence on service loyalty. Fourth, Risk takings affected service loyalty. Therefore, marketers of special hospitals not only medical services by providing medical service with superior service ability, but also by always strengthening interpersonal communication at the time of providing services. This will enable consumers to overcome the avoidance in the service decision process and implement a specific service marketing strategy that can continuously use the hospital service.

• 한국의류산업학회지
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• 제15권5호
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• pp.753-762
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• 2013

This study identifies meaningful factors that influence relationship switching intention and multi-channel use intention for department store customers. Two types of commitment (affective and calculative commitment) are proposed as mediators between satisfaction and behavioral intention. A web-based survey collected fashion product data from consumers who had a relationship with a department store. A total of 150 responses were analyzed by frequency analysis and reliability analysis, CFA, and SEM analysis with SPSS 18.0 and AMOS 18.0. Department store attributes were composed of four factors (product, salespersons, facilities and place, and price and promotion). Department store satisfaction was specified as a second order latent construct which was reflected in the satisfaction with the four department store attributes. Department store satisfaction had a significant negative influence on calculative commitment and a positive effect on affective commitment. Calculative commitment affected switching intention and affective commitment determined multichannel use intention. This study has implications for retail marketers that target fashion consumers and academics who research consumer behavior in retail settings. The most important result is that the affective commitment and the calculative commitment serve different functions. Department store managers need to make an increased effort to instigate an affective customer commitment in order to reduce switching intention.

• 대한영양사협회학술지
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• 제25권3호
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• pp.178-187
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• 2019

This study examined the effects of social identity (cognitive, affective, and evaluative social identity) on affective commitment and behavioral intention in premium food markets. Data were collected from customers who had visited the premium food markets within three months prior to the time of the survey. A total of 247 responses were analyzed using SPSS 25.0 for Windows. The three attributes of social identity (cognitive, affective, and evaluative social identity) had a significant positive effect on the affective commitment, while affective commitment had a positive effect on the behavioral intention in premium food markets. On the other hand, only evaluative social identity had a significant positive effect on the behavioral intention in premium food markets. These results revealed the mediating effect of affective commitment in the relationship between social identity and customers' behavioral intention. This suggests a positive affective commitment as a key factor for customers in premium food markets. The results would be applied to marketing strategies based on the attributes of premium food market customers.