• Journal of applied mathematics & informatics
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• v.41 no.6
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• pp.1155-1171
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• 2023

This paper investigates a non Markovian M/G/1 queue with retrial policy, different kind of service rates as well as unsatisfied clients which is inspired by an example of a transmission medium access control in wireless communications. The server tends to work continuously until it finds at least one client in the system. The server will begin its maintenance tasks after serving all of the clients and if the system becomes empty. Provisioning periods in regular working periods and maintenance service periods should be evenly divided. Using supplementary variable technique, the amount of clients in the system as well as in the orbit were found. Further few performance measures of the system were demonstrated numerically.