• International Journal of Quality Innovation
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• 제9권3호
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• pp.15-27
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• 2008

As a sign of international quality system, ISO9000 certification has been adopted by more and more enterprises. In recent five years, there have been 560,000 certified companies in Europe and America, and there have been more than 390,000 ones in China. It has being attracted many quality scholars' attentions whether ISO9000 certification can bring more benefits to certified companies or not. This paper investigates the ISO9000 certification effect on market performance by the samples from Chinese list companies in shanghai stock exchange. Considering ISO9000 certification as an event, a certification effect model will be set up by means of the event study method, which takes abnormal return rate as a basic indicator to measure the ISO9000 certification effect on Chinese market performance in different event times. Investigation results show that the Chinese certified companies have some positive effects on market performance in the short term. From a long standpoint, the relation between certification and performance has a positive trend.

• 산업공학
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• 제16권4호
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• pp.392-399
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• 2003

ISO 9000 is an efficient quality system for the customer's confidence and satisfaction. Of late years, the revised edition of ISO 9000 quality management system may give lots of positive business values to companies running ISO 9000 system. Despite its tremendous popularity, there is some criticism against the effect and performance of ISO 9000 certification. This research explores the performances and effects of ISO 9000 quality system in small & medium size industrial companies. For this research, 202 companies certified by ISO 9000 standard and 67 companies not certified as contrast group were selected. The related data were collected by web-poll survey. The major analyses are focused on the effect and performance of the ISO 9000 certification, and we established various hypotheses to verify the effect and performance of quality system. Results of statistical analyses show that total performance of quality system is significantly different between certified companies and not certified.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.92-98
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• 2003

ISO 9000 is an efficient quality system for the customer's confidence and satisfaction. Of late years, the revised edition of ISO 9000 duality management system may give lots of positive business values to companies running ISO 9000 system Despite its tremendous popularity, there is some critisism against the effect and performance or ISO 9000 certification. This research explores the performances and effects of ISO 9000 quality system in small & medium size industrial companies. For this research, 202 companies certified by ISO 9000 standard and 67 companies not certified as contrast group were selected. The related data were collected by web-Poll survey. The major analyses are focused on the effect and performance or the ISO 9000 certification. and we established various hypotheses to verify the effect and performance or quality system. Results or statistical analyses show that total performance or qualify system is significantly different between certified companies and not certified.

• 품질경영학회지
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• 제34권2호
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• pp.1-11
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• 2006

This paper is related to the effect analysis of certification of ISO 9000 Quality Management System. We collect and analyze the field data of certification costs and profit from companies that are located at southeast area in Korea. The effect analysis is based on the type and scale of companies. We use defective rate and inventory turnover rate as the criterion of positive effect after certification. As a result, we may conclude that the certification of ISO Quality Management System gives companies positive effects.

• Industrial Engineering and Management Systems
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• 제7권3호
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• pp.228-244
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• 2008

ISO9000 set of standards has been widely applied in Iranian Automotive manufacturing industry. Regarding the effects of TQM and ISO9000 set of standards various studies have been conducted and different quantitative conclusions have been made. Due to lack of quantitative information, in many of the cases, using qualitative information becomes the best option. The qualitative nature of data in such cases, requires qualitative analysis methods that might lead to some challenging computational issues. This paper examines the impact of ISO9000: 2000 certification and its perceived benefits for an automotive manufacturing company. Using an empirical approach, the paper seeks to ascertain if certification has indeed improved the performance of the company. Our null hypothesis rotates around the effect of ISO9000: 2000 on the 4W's of an enterprise. To carry out the research, first we developed a couple of questionnaires including all criteria of ISO9000 and 4W's. Second, the questionnaires were discussed with two researchers knowledgeable in the field, and then submitted to the quality practitioners and executives of Iran Khodro Enterprise-a leading company in Iranian automotive manufacturing industry. Finally the null hypothesis was tested and the technology improvement dimensions were ranked through nonparametric tests. The results illustrated a reasonable cause and effect relationship, suggesting that ISO9000: 2000 has positive effect on the 4W's of company result. In this work we investigate the effect as technology improvement viz., the improvement of techno-ware, human-ware, info-ware, and organ-ware.

• 품질경영학회지
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• 제35권3호
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• pp.100-106
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• 2007

The objective of this paper is to analyze the effect of the defense quality certification system on the military user's dissatisfaction. In this paper, an empirical research is performed to compare the effectiveness of ISO 9000 : 2000 and Korea Defense Quality Certification system 0050-9000. The research result shows that (1) the Defense Quality system is better than ISO 9000 : 2000 to reduce the military user's dissatisfaction level. (2) the Quality Assurance types 4, 5 have more user's dissatisfaction than types 2, 3. (3) small and medium sized companies have more user's dissatisfaction than large companies.

• 품질경영학회지
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• 제26권2호
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• pp.1-16
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• 1998

The effect of ISO 9000 jcertification for quality management is investigated. 213 domestic manufacturing companies which had been certified more than one and half year ago were selected to send the questionnaires for a field survey. Among them 89 were returned. Crosby's Quality Management Maturity Grid' is utilized for analyzing the effect of ISO 9000 certification aquistion. Comparisons for the QM maturity level are made between before- and after-aquisition. It is shown that, on the average, the QM maturity level had been increased from awakening (stage 2) to the mid point of enlightenment(stage 3) and wisdom(stage 4).

• 산업경영시스템학회지
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• 제23권55호
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• pp.73-83
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• 2000

Up to the present, ISO 9000 series have contributed which construction of quality management system and improvement of quality competition. Therefore many enterprises have taken an increasing interest in ISO 9000 series and the number certification of it is on the increase every year. In these processes, the side effect has come out. It is of no use to competitive power of enterprise. Because they made an effort for certification without preparation for a short period or there was no continuous system control. In this paper, We review the weakness of existing ISO 9000 series, which have soon ahead of revision. In addition, We propose the considering items or contents in revision for enterprise competition power.

• 산업경영시스템학회지
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• 제22권52호
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• pp.247-260
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• 1999

Korean small and medium industrial company might be better if we make continuous effect to improve the quality activities based on the factors which are presented in this paper. The adaptation of ISO 9000 has brought about some significant positive effects to domestic quality systems. However, some negative results occurred in domestic industries' rushing to fulfill the requirements of these new quality systems. This study is conducted using the data collected from 153 manufacturing companies. The primary objective of this research is to provide the efficient implementation process of ISO 9000 certification on the basis of total quality management. This analysis is able to apply for domestic industrial company to establish and maintain the development of quality systems.

• 한국컴퓨터정보학회논문지
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• 제8권1호
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• pp.149-155
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• 2003

본 연구는 ISO 9000 시리즈 인증을 획득함으로써 품질보증시스템구축 뿐만 아니라, 이미 기존 논문들에서 밝혀진 품질의식향상, 관리능력향상, 품질시스템 확립 등의 효과들로 인한 제품의 품질향상정도를 파악하기 위한 것이다. 제품의 품질향상을 확인하기 위해서 설계품질, 제조품질, 서비스품질의 향상분석뿐만 아니라 Garvin의 8가지 제품품질특성 향상분석도 이루어졌다.