• Title/Summary/Keyword: library performance

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A Study on the Development of Performance Indicators for the National Library of Korea using Balanced Scorecard(BSC) (균형성과표(BSC)를 활용한 국립중앙도서관 성과지표 개발에 관한 연구)

  • Kim, Suejeong;Cha, Mikyeong
    • Journal of the Korean Society for Library and Information Science
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    • v.55 no.1
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    • pp.251-283
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    • 2021
  • As a national library, the National Library of Korea is responsible for collection, provision, and preservation of national knowledge, information, and cultural heritage. This study aims to develop performance indicators as a rational tool to improve management of the National Library of Korea for its continuous growth and development. The performance indicators are based on the BSC(Balanced Scorecard), which is useful for linking the organization's strategies in response to changes in the library environment with performance measurement. As a result, 4 BSC-based perspectives (① Resources, Access, Infrastructure Perspective, ② Usage Perspective, ③ Efficiency Perspective, ④ Potential and Growth Perspective), 19 key success factors, and 71 performance indicators were developed for the National Library of Korea. Also, differences in perception of performance indicators by ranks and job duties at the National Library of Korea were analyzed.

The Effects of Use Patterns and Service Quality on Performance and Use Satisfaction on Library Information System (도서관의 이용패턴과 서비스품질이 정보화성과지각 및 만족에 미치는 영향)

  • Jung, Hyung-Shik;Yeoum, Seoung-Yeoub
    • Journal of Global Scholars of Marketing Science
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    • v.18 no.4
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    • pp.217-244
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    • 2008
  • Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

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A Comparative Analysis of the Performance Evaluation System for Public Libraries (공공도서관 성과평가 체계에 대한 비교·분석)

  • Kim, Sun-Ae
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.31 no.4
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    • pp.49-72
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    • 2020
  • In a rapidly changing environment, public libraries need performance measures that can comprehensively represent their activities in order to respond to various changes, demonstrate social value, and justify input resources. However, most of the performance evaluations have been focused on specific areas or specific analysis methods. Therefore, this study looked at the efforts of advanced countries of overseas libraries to develop performance evaluation tools for public libraries in order to develop performance management tools for domestic public libraries. The implications were derived by reviewing and analyzing the direction, evaluation system, and major performance evaluation areas of public library performance evaluation. The main result was that the perspective of public library performance evaluation was shifting from input-output-oriented to outcome or impact, and the performance evaluation area was linked to the development strategy of public libraries or the role of the library. And, the government and institutions were working together to establish an evaluation system for performance management of public libraries.

The Influence of the Library Manager's Communication Ability on Job Performance and Role-Conflict of the Library Staff (도서관 관리자의 커뮤니케이션 능력이 직원들의 주관적 직무성과와 역할갈등에 미치는 영향)

  • Cho, Chan-Sik;Choi, Hang-Sok
    • Journal of the Korean Society for Library and Information Science
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    • v.48 no.2
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    • pp.399-414
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    • 2014
  • The library manager's communication ability can influence organizational management because the types and ways of organizational management is carried out can be determined by the manager's communication ability. In that, this study intends to examine the influence of the library manager's communication ability on job performance and role-conflict of the library staff. To do so, on top of the conceptual framework of communication and the library as an organization, this study builds theoretical underpinnings on the library manager's communication ability, job performance and role-conflict of the library staff. Using a questionnaire survey method, this study surveys 127 library staff from 8 public libraries in Seoul, statistically analyzes the response through the SPSS20 statistical package, and examines the relationship between and among the variables. Based on the analysis, a discussion on the influence of the library manager's communication ability on job performance and role-conflict of the library staff follows.

Evaluating Special Library Service Quality using Importance-Performance Analysis (중요도-수행분석을 이용한 전문도서관 서비스 평가)

  • Kim, Ji-Hyun
    • Journal of Korean Library and Information Science Society
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    • v.52 no.3
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    • pp.157-175
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    • 2021
  • The purpose of this study is to investigate the service quality of special libraries using Importance-Performance Analysis (IPA) method. This study also applied the working year factor to IPA model for establishing more improved library service strategies. A total 127 library users who work in governmental policy or research institutions in South Korea participated in this study. This study conducted regression analysis to compare with the results of IPA. The results of survey revealed that special library users had high expectation for library services, but they perceived the performance of the library service as insufficient. Special library users assessed that the information services of libraries were well provided but required additional efforts in services related with space and provided by librarian. Interestingly, when the library services were measured by working years, special library users who have worked for more than eight years were generally satisfied with library services with no "possible overkill" services, but users with less than three years working experience particularly expressed dissatisfaction with the service provided by librarians. The results of regression analysis supported the results of IPA. Finally, this study provides several important suggestions for better special library service.

An Empirical Study on the Determinants of Operating Performance of Academic Libraries in Seoul - Focused on Circulation Performance - (서울 소재 대학도서관 운영성과의 결정요인에 관한 실증연구 - 대출성과를 중심으로 -)

  • Yang, Byung-Hoon
    • Journal of Information Management
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    • v.39 no.2
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    • pp.163-184
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    • 2008
  • This research provides an empirical analysis of the academic libraries' operating performance in Seoul, Korea. This study aims to find the key variables and the impacts of each variables on the operating performance of the academic library to attain competitiveness and long-term conditions for enhancing customer satisfaction. Specifically, this research focuses on the library's circulation service performance. The author try to analyze the relationship between the characteristics of the library (space, number of employees, number of books, budget) and the circulation performance. Korea Libraries Association have published yearly-book on the Korean library's circumstances and statistics. Yearly-book contains the data about the spaces, number of books, number of workers, the library's budget scales and other unique elements. This study finds that the circulation performance of books is positively related with the size of physical space, number of books holdings, and budgets (hypothesis 1, 3 and 4 accepted). This study demonstrate that the characteristic elements of academic library can be influential factor of the library performance.

Implementation and Performance Analysis of High Performance Computing Library for Parallel Processing (병렬처리를 위한 고성능 라이브러리의 구현과 성능 평가)

  • 김영태;이용권
    • Journal of KIISE:Computer Systems and Theory
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    • v.31 no.7
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    • pp.379-386
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    • 2004
  • We designed a portable parallel library HPCL(High Performance Computing Library) with following objectives: (1) to provide a close relationship between the parallel code and the original sequential code that will help future versions of the sequential code and (2) to enhance performance of the parallel code. The library is an interface written in C and Fortran programming languages between MPI(Message Passing Interface) and parallel programs in Fortran. Performance results were determined on clusters of PC's and IBM SP4.

PUBLIC LIBRARY SYSTEM AND SERVICES IN TAMIL NADU : PERFORMANCE APPRAISAL

  • Babu B. Ramesh;Kumar S. K. Asok
    • Journal of Korean Library and Information Science Society
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    • v.37 no.4
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    • pp.23-44
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    • 2006
  • This paper presents the organization structure of the Public Library System in Tamil Nadu, the first state in the Indian Republic, and brings out the growth of public libraries in Tamil Nadu after the approval of the library reorganization committee recommendations. Appraises the performance of the Public Library System in Tamil Nadu from 1975 to 2006. An analysis has been made about the nature and adequacy of the existing resources in the public library system in the state of Tamil Nadu, based on the analysis of the statistical data relating to public libraries and their use collected from the annual administration reports of the Directorate of Public Libraries, Government of Tamil Nadu. Based on the analysis and observationsa few suggestions are given for the development of public library system and services in India general and Tamil Nadu in particular.

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A Study on Developing BSC-based Public Library Performance Indicator Model (BSC 기반 공공도서관 성과지표 모형 개발에 관한 연구)

  • Kim, Jeong-Taek
    • Journal of Korean Library and Information Science Society
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    • v.40 no.1
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    • pp.47-71
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    • 2009
  • The mission of public library is to contribute to local society's growth and improve local residents' quality of life by satisfying local residents' desire on information use, cultural activities, lifelong education, etc, and providing more convenient and equal access. This study is a research that deducted BSC-based public library performance indicator model composed of 12 critical success factors, 36 key performance indicators under four perspectives of learning and growth perspective, internal process perspective, resources perspective, and user perspective, estimated relative weights of deducted the performance indicator model on librarians of public libraries to analyze what performance indicator is important for accomplishing public library's mission and promoting performance.

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Organizational Culture And Emotional Intelligence As Predictors Of Job Performance Among Library Personnel In Academic Libraries In Edo State, Nigeria

  • Igbinovia, Magnus O.;Popoola, S.O.
    • Journal of Information Science Theory and Practice
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    • v.4 no.2
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    • pp.34-52
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    • 2016
  • This study was designed to investigate organizational culture and emotional intelligence as predictors of job performance among library personnel in Edo state, Nigeria. The survey research design was employed for the study with a population size of 181 library personnel in the 15 academic libraries under study, and due to the manageable population size, total enumeration was adopted as the sampling technique. The questionnaire was used to elicit data from the respondents. Of the 181 copies of the questionnaire administered, 163 copies were retrieved and found valid for analysis constituting a 90% response rate. Four research questions and four null hypotheses (tested at 0.05 level of significance) were formulated to guide the study. The tool used to analyze the research question was descriptive statistics (percentage, mean, and standard deviation) and inferential statistics (correlation and multiple regression) for testing the hypotheses. The findings of the study revealed that there is a high level of job performance, good organizational culture, and high level of emotional intelligence among the personnel. Organizational culture and emotional intelligence jointly and significantly predict job performance of personnel. There is significant positive correlation between organizational culture and job performance. The linear combination of emotional intelligence and organizational culture predict job performance of library personnel in the academic libraries under study. The research concludes that there is a need for high job performance in libraries which is predicted by the organizational culture of the library and the level of emotional intelligence of the library personnel.