• Title/Summary/Keyword: personalization

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An Investigation of the Multiple Effects of Personalization in Shopping Apparel Products (의류제품 쇼핑과정에서 개인화의 다면적인 영향)

  • Kim, Yeon-Hee;Lee, Kyu-Hye
    • Fashion & Textile Research Journal
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    • v.9 no.2
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    • pp.188-196
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    • 2007
  • Fashion business is undergoing a severe competition because of the various consumers' needs, over production, and short product life styles. The purpose of this study is to investigate the role of personalization in apparel shopping. Characterizing the notion of the personalization typology, investigating the effect of personalization to different consumers, and providing useful issues to draw more target consumers are to be accessed. For empirical research a survey method was employed. A measure for personalization in apparel shopping was developed based in existing scale items and pilot study. Consumers responded highly on design personalization in shopping apparel products. Factor analysis extracted six dimensions of apparel product personalization. Six types of personalization were: "personalized advice", "personalized design choice", "personalized fit", "sales-promotion personalization", "personalized costomer relationship management" and "in-store personalization".

A Study of the Personalization Marketing method for Electronic-Customer Relationship Management (E-CRM (Electronic-Customer Relationship Management)을 위한 개인화 마케팅(Personalization Marketing) 기법에 관한 연구)

  • 김종완;오기욱
    • Journal of the Korea Society of Computer and Information
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    • v.7 no.2
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    • pp.179-186
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    • 2002
  • In the web, the Personalization considering individual's habits and tastes is attracting the internet service companies and internet users in order to realize a custom-oriented e-CRM. that is, the Personalization is leaping the new competitive strategy of e-business. In this thesis, first I studies on the Personalization which is the base of e-CRM emphasized the custom relationship in the internet. second, I researched the ways of marketing strategy to realize the Personalization using the e-CRM as well as the problems of Personalization based on the current one-to-one marketing. finally, I showed the new Personalization adopting permission marketing of Seth Godin the vice-chairman of marketing department in yahoo.com for the better e-CRM.

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The study of Personalization affect in the U-commerce (U-commerce에서 개인화가 미치는 영향에 대한 연구)

  • Han, Hyun-Soo;Lim, Dong-Su
    • Proceedings of the Korea Database Society Conference
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    • 2008.05a
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    • pp.183-192
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    • 2008
  • This paper is to provide the guideline of U-commerce Adoption In the Ubiquitous environment. Personalization is the Key in U-commerce. The guideline helps the understand difference personalization in U-commerce with M-commerce or E-commerce. we described U-commerce's prospective applications and personalization characteristics. So, according to TAM, we described what the perceived values of adoption and how perceived values of adoption can effect to adoption intention.

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Demographic Characteristics, Consumer Values and Personalization Strategies of Apparel Brands (인구통계적 특성, 소비자 가치와 의류브랜드 개인화 전략)

  • Kim, Yeon-Hee;Lee, Kyu-Hye
    • Fashion & Textile Research Journal
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    • v.9 no.3
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    • pp.303-311
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    • 2007
  • The apparel market is extremely competitive and thus apparel manufacturers should try to maximize consumer satisfaction with cost-efficient but consumer-oriented strategies. Personalized strategies considering each consumer's characteristics have to be developed. The purpose of this study is to investigate the effects of consumers' characteristics on personalization strategies of apparel brands. Investigating personalization based on consumers' values and demographic characteristics will allow apparel manufacturers to attract target consumers. A survey method was used for the empirical study. Questionnaires from 420 respondents were analyzed using factor analysis, cluster, t-test, and ANOVA. The results indicated a significant influence of consumer values on customer service-related aspects of personalization. Female consumers demanded product- and information-oriented factors of personalization. Age, residential area, and clothing expense also had significant influence on the need for personalization of apparel shopping.

Personalization of Digital Contents

  • Lee Hyun-Jin;Kim Won-Il
    • International Journal of Contents
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    • v.2 no.2
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    • pp.25-28
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    • 2006
  • In this paper, we present personalization that of important research fields recently. As the interest of individual becomes more diverse, more and more digital contents become personalized. Personalization makes users more satisfied by helping them to use the contents effectively. We discuss the type and the substantial interface of personalization that provides satisfaction to user.

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Antecedent Variables that Influence Personalization in Apparel Products Shopping - Clothing Involvement, Monthly Clothing Expenditures, Additional Expenses - (개인화된 의류상품과 서비스에 대한 소비자 태도에 영향을 미치는 요인)

  • Kim, Yeon-Hee;Lee, Kyu-Hye
    • Journal of the Korean Society of Costume
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    • v.58 no.4
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    • pp.58-71
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    • 2008
  • The demand for personalized products and service of apparel product has increased dramatically. In order to acquire a personalized apparel product, consumers may have to sacrifice more expense or time. The purpose of this study was to investigate various personalization strategies in apparel business and to identify antecedents that influence the process. Clothing involvement and two price related variables (clothing expense and willingness to pay more) were included in the study as antecedents. Four personalization strategies were included in the study: design selection, size customization, in-store service and promotion personalization. For an empirical study, a conceptual model was designed and research questionnaire was developed. A measure of personalization of apparel shopping was developed based on existing scale items of prior research and a pilot study. Data from 766 men and women in their twenties to forties were used for statistical analysis. Structural Equation Modeling was used for the data analysis. Results indicated that the conceptual model was a good fit to data. Structural paths indicated that there was significant influence of clothing involvement on design selection and sales promotion personalization strategies. Involved consumers spent more on chothing products and were likely to pay more on personalized products and services. Monthly clothing expense influenced size customization significantly. It also had negative influence on service related personalization strategies. Consumers were willing to pay more when it comes to product related personalization strategies such as design and size but not necessarily to service related strategies. This study was an attempt to provide an in-depth and synthesized approach on consumer attitudes toward personalization of apparel products.

How Can Customer Experience on CDJ Be Shaped?: Can Rose Be Tamed?

  • Lee, Sang mi;Han, Sang man
    • Asia Marketing Journal
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    • v.22 no.3
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    • pp.87-105
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    • 2020
  • With the development of Information Technology, customers require promptly higher quality products and services. Companies try to make newly digital marketing strategies, but there are no empirical researches on them. This article empirically presents a new perspective that companies can shape the customer decision journey ahead by coordinating customer experience. In this article, based on Elaborated Likelihood Model (ELM) theory, customer experience consists of the emotional or cognitive experience. We surveyed about 200 subjects (N = 217) in their 20s and 30s based on the International Music Industry Association's Music Listening 2019 report, then analyzed four different models (before personalization-cognitive experience, before personalization-emotional experience, after personalization- cognitive experience, after personalization-emotional experience) by JASP and R Studio. We conducted Structural Equation Model (SEM) and paired t-test. Personalization factors are about recommendation systems in Spotify. The results of survey represent that companies can shape the Customer Decision Journey (CDJ) ahead especially through enhance cognitive experience. It empirically proves Elaborated Likelihood Model (ELM). The conclusion can be drawn that 'pulling' customer experience can be a new marketing strategies in the digital era.

Web Services Personalization Technique based on Internet Multimedia Subsystem (인터넷 멀티미디어 서브시스템 기반 웹서비스 개인화 기술)

  • Kook, Youn-Gyou;Kim, Woon-Yong
    • The Journal of Korea Institute of Information, Electronics, and Communication Technology
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    • v.1 no.3
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    • pp.53-60
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    • 2008
  • Recently, the application of internet services has been realized by effort for an offer of various informations and personalization services. So in this paper, we propose the web service application model for service integration and personalization based on internet multimedia subsystems. For this services integration and personalization, we need to establish a policy of supporting personalization service. And It's required to analyze information of service users and to extract the components for the personalization services. With the process, It will provide the efficient integration between the exist services and the external services and It can be realized detail services for personal with construction of new services model.

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A Study on the affecting factors of Smart banking usage in terms of user's benefits and personalization (사용자 편익과 맞춤화가 스마트뱅킹 이용에 미치는 영향 연구)

  • Jun, Byoungho
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.12 no.4
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    • pp.135-143
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    • 2016
  • The purpose of this study is to investigate the user's attitude and usage of smart banking application in terms of user's benefits and personalization. While the prior researches on mobile banking adoption focus on the characteristics of service itself, this paper intends to investigate the smart banking application in terms of user's benefits, which are personal value consumers attach to the product or service attributes. Based on prior studies functional benefits, social benefits, experiential benefits, and personalization are identified as affecting factors of the user's attitude and usage of smart banking application. According to the results of multiple regression analysis, all benefit factors(functional benefit, experimental benefit, social benefit) and personalization were found to be significantly related to the user's attitude. Users' attitude on smart banking was found to be significantly related to the real usage as well. This paper has value in that it investigates the attitude and usage of smart banking in terms of benefits.

Study on the Application of Decision Trees for Personalization based on e-CRM (e-CRM에서 개인화 향상을 위한 의사결정나무 사용에 관한 연구)

  • 양정희;한서정
    • Journal of the Korea Safety Management & Science
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    • v.5 no.3
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    • pp.107-119
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    • 2003
  • Expectation and interest about e-CRM are rising for more efficient customer management in on-line including electronic commerce. The decision-making tree can be used usefully as the data mining technology for e-CRM. In this paper, the representative decision making techniques, CART, C4.5, CHAID analyzed the differences in personalization point of view with actuality customer data through an experiment. With these analysis data, it is proposed a new decision-making tree system that has big advantage in personalization techniques. Through new system, it can get following advantage. First, it can form superior model more qualitatively in personalization by adding individual's weight value. Second it can supply information personalized more to customer. Third, it can have high position about customer's loyalty than other site of similar types of business. Fourth, it can reduce expense that cost marketing and decision-making. Fifth, it becomes possible that know that customer through smooth communication with customer who use personalized service wants and make from goods or service's quality to more worth thing.