• The Journal of Economics, Marketing and Management
• /
• v.8 no.3
• /
• pp.23-36
• /
• 2020

Purpose: The purpose of this study is to identify the strategic direction of organizations and their employees to efficiently utilize smart factories and enhance business performance among Korean manufacturing companies. Research design, data, and methodology: We derived a structured research model to check the mediated effect of utilization of smart factory between the characteristics of smart factory and the innovation activities. Results: Quality characteristics of smart factory and Innovation activities were all found to have a statistically significant effect on utilization of smart factory, utilization of smart factory was found to have a statistically significant effect on the business performance. And it has been shown that the utilization of smart factory is partially mediated relative to the quality characteristics of smart factory and business performance and relative to innovation activities and business performance. Conclusions: Smart factory builders can reflect the areas that affect utilization of the smart factory in their strategies by considering the quality characteristics of the smart factory and innovation Activities. Therefore, smart factory builders can identify the quality characteristics of smart factory and reflect them in the process and analyze active utilize measures through the innovative activities of the employees of the organization, thereby influencing business performance.

• Journal of Agricultural Extension & Community Development
• /
• v.29 no.3
• /
• pp.143-153
• /
• 2022

Leisure activity characteristics are related to an individual's stress management as well as quality of life. This study analyzed the relationship between leisure activity characteristics, stress, and quality of life of healing tourists, and analyzed the moderating effect of involvement on rural healing tourism. For this purpose, this study analyzed 658 cases who experienced rural healing tourism. Among the characteristics of leisure activities, the conflict between work and leisure had a positive (+) effect on stress, and that stress had a negative (+) effect on the quality of life. Among the characteristics of leisure activities, social support was found to have a positive (+) effect on the quality of life. In the relationship between stress and quality of life, involvement on rural healing tourism was found to have a moderating effect. The results of this study indicate the importance of social support for work-life balance and leisure, suggesting that daily recovery through rural healing tourism has a positive effect on personal stress management as well as quality of life.

• Journal of Digital Convergence
• /
• v.13 no.10
• /
• pp.135-146
• /
• 2015

Public data open is one of the important tasks of Korea Government 3.0. By making open data available to the private sector, the goal is to create jobs, increase innovation and improve quality of life. Public data open is a policy that emphasized its importance worldwide. Open data should have adequate quality in order to achieve the object of the public. However, there are open data's quality problems due to the lack of data quality management and standardization. The purpose of this study is to derive data characteristics of public open data from existing researches. In addition, the model was modified and verified through a survey targeting the experts on public open data. The study indicates that public open data's quality characteristics as publicity, usability, reliability, suitability. This study is significant in that it suggests quality characteristics to improve the data quality and promote utilization of the open data.

• Journal of Korean Society for Quality Management
• /
• v.47 no.4
• /
• pp.837-846
• /
• 2019

Purpose: The purpose of this study is to define various concepts, features, and scopes by examining various previous studies on AI services that are completely different from existing services. It also examines the limitations of existing service quality evaluation methods and studies the characteristics by combining them with various cases of new AI services. And this is to derive and propose quality evaluation attributes of AI service. Methods: The concept and characteristics of artificial intelligence were derived through research and analysis of various previous studies related to artificial intelligence. The key characteristics and quality evaluation items were derived through the KJ method and matching based on the keywords and characteristics derived from previous studies and various cases. Results: Based on the review of various previous studies on the quality of artificial intelligence services, this study presents the main characteristics and quality evaluation items of new artificial intelligence services, which are completely different from existing service quality evaluations. Conclusion: The quality measurement model of AI service is very useful when planning and developing AI-based new products or services because it can accurately evaluate the requirements of consumers using the services of the new AI era. In addition, consumers can be recommended a customized service according to the situation or taste, and can be provided with a customized service based on this.

• Journal of Korean Society for Quality Management
• /
• v.22 no.1
• /
• pp.122-132
• /
• 1994

So far, the Taguchi Method has dealt with multiple quality characteristics under the assumption that they are independent. Since the relationships between quality characteristics are practically important, this study proposes a new performance measure considering the correlation among characteristics. In this paper, we impose weight on each characteristic and correlation among characteristics. The loss function of multiple characteristics is defined in accordance with combination of simple characteristic types, and it is divided into terms of loss that characteristic itself and the correlation among characteristics cause. And the proposed method uses the expected loss of multiple characteristics as the new performance measure. The data in literature are used to compare with the existing performance measures.

• Journal of Korean Society for Quality Management
• /
• v.47 no.3
• /
• pp.479-496
• /
• 2019

Purpose: The purpose of this research is to develop defense quality evaluation model in order to improve the problem of private sector quality evaluation model and propose the total integrated defense quality management model which enables to evaluate not only large defense industry, but also small-medium industry. Methods: This paper consider the characteristics on ISO 9001 Quality Management System, single PPM, PASS and defense quality and develop defense quality maturity model and index which enables to measure the current quality management level and characteristics and to evaluate operational characteristics in each maturity level for domestic defense industry. Results: From 176 DQMS certified defense industry, the defense quality maturity level is 68,2, C grade. The large defense industry shows, 80.9, A grade; medium industry 69.7, C grade; small-medium industry shows 54.1, D grade. Through the classified types of industries, the current level of quality management of defense industries was diagnosed and the areas to be supplemented for the total quality management were identified. Conclusion: Developed DQMI can be used as the basic information for spreading quality management activities in the defense industry by diagnosing the overall quality management of existing defense industries and quantifying the ambiguity of non-metric measurements and measurement standard that were presented as the threshold of the defense quality management system certification process.

• Journal of Korean Society for Quality Management
• /
• v.41 no.3
• /
• pp.443-456
• /
• 2013

Purpose: Recently, many quality issues are aroused in military forces, such as failures in K-series weapons, combat boots defects and 40mm ammunition explosion accident. To address these problems, this paper suggests to use so called, Defense Quality Score, which is based on Taguchi loss function and developed in this research. Methods: Current defense specification states only the minimum requirement to produce the military supplies. Therefore, it is not easy to indue the continuous quality improvement of the supplies. This research suggests to use the defense quality score which measures the current status of defense supplies'quality characteristics. Results: We applied the defense quality score concept into the hot pepper sauce and long time stockpiled ammunition. We first categorize the quality characteristics into three categories, then assign the certain amount of score based on the importance of the characteristics. Lastly, we applied the modified Taguchi loss function to calculate the achieved score of the characteristics. The perfect score is 100 and the closer to the score, the better product it indicates. Conclusions: In this research, we developed the modified Taguchi loss function to apply into the korean defense supplies. The loss function is utilized to calculate the achieved level of satisfaction of the supplies based on the defense specifications. The application of defense quality score may help to stimulate the continuous quality improvement and encourage the good will quality competition among the military providers.

• Journal of Korean Society for Quality Management
• /
• v.47 no.4
• /
• pp.807-822
• /
• 2019

Purpose: To increase the competitiveness of the university and improve the quality of education by providing education services that meet the student's satisfaction needs based on the education service quality survey of university students. Methods: A questionnaire consisting of 6 elements and 38 questions was prepared and students were surveyed. The importance and satisfaction ISA analysis was conducted. Results: The results of this study are as follows; there was a difference in the perception of importance and satisfaction by student characteristics regarding the results of educational service quality measurement. Working students need an extra effort in the educational environment and foreign students in student services. Conclusion: The importance of educational service quality-satisfaction survey should be used to identify the factors of educational service quality by student characteristics to improve student satisfaction, improve the quality of education, and support educational services with a strategic approach.

• Journal of Korean Society for Quality Management
• /
• v.36 no.4
• /
• pp.19-28
• /
• 2008

The purpose of this study is to search for the quality characteristics for evaluation of the information system. The quality characteristics are an important factor for selection, implementation and maintenance of the information system of the company. Of course in the end, the quality of the information system in a company is directly related with the business performance of the company. This paper is a study of a model with four independent variables, a parameter variable, and a total of 15 hypotheses, investigated by a questionnaire method. It conducted the model analysis of structural equation to use statistical package for questionnaire analysis.

• Journal of Korean Society for Quality Management
• /
• v.39 no.4
• /
• pp.556-564
• /
• 2011

The purpose of this study is to analyze the effect of service quality characteristics on customer satisfaction in complex shopping mall. For the purpose of this study, we defined three service quality characteristics of complex shopping mall by correlation, harmony, synergy effect, and analyzed the effect of these quality factors on customer satisfaction. For the analysis of the data, we used exploratory factor analysis and the confirmatory factor analysis and the structural equation modeling method(AMOS 19.0). As the result of this study, we concluded that 2 of 3 service quality characteristics deeply affect on customer satisfaction in complex shopping mall, and suggest that the activation of the quality factors is needed to raise the customer satisfaction.