• Title/Summary/Keyword: recovery ratio

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A Study on Service Recovery and Customer Behavior from Service Failure (서비스 실패에 따른 서비스 회복과 고객행동에 관한 연구)

  • Park, Young-Bae
    • Culinary science and hospitality research
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    • v.13 no.1 s.32
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    • pp.152-165
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    • 2007
  • The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

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Effects of Treatment Process and Brushing Condition on Mechanical Properties of Brushed Fabrics (II) -Drapability and Wrinkle Recovery of Brushed Fabrics- (기모직물의 가공공정 및 기모횟수가 역학적 특성치에 미치는 영향(II) -드레이프성 및 방추성을 중심으로-)

  • Kwon, Hyun-Sun;Kwon, Oh-Kyung;Sung, Su-Kwang
    • Journal of the Korean Society of Clothing and Textiles
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    • v.18 no.5
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    • pp.595-601
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    • 1994
  • This study was accomplished to investigate drape coefficient and wrinkle recovery of brushed fabrics according to treatment processes and brushing conditions. For this study, grey fabrics of blended ratio of polyester 65% : cotton 35% were bleached and dyed. These fabrics were then brushed 1, 3, 5 and 7 times. Drape coefficient and wrinkle recovery of brushed fabrics were measured by drape tester and shirley crease recovery tester respectively. The experimental results were analysed statistically to relate mechanical properties, handle, drapability, and wrinkle recovery 1) Drape coefficients of dyed fabric showed lower values and wrinkle recovery showed higher ones than those of bleached and dyed fabrics. Especially dyed fabric brushed 3 times showed good appearance and form stability. 2) Considering the blocked properties that contribute to the drape coefficient and wrinkle recovery of brushed fabrics, bending and shearing properties had a high degree of correlation with brushed fabrics, and 2HB/W showed a high positive correlation with drape coefficient and a high negative correlation with wrinkle recovery.

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Photoinhibition and Recovery of Anacystis nidulans Adapted in Blue-Green Light

  • Young-Nam Hong
    • Journal of Plant Biology
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    • v.38 no.1
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    • pp.1-10
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    • 1995
  • Photoinhibition and its recovery of spectrally adapted Anacystis nidulans were studied. Phycocyanin and Chl content and phycocyanin/Chl ratio were increased in cells grown under blue-green light compared with those grown in white light. Photosynthetic activities of white light and blue-green light grown cells were reduced by 50% after 15 min and 10 min of photoinhibitory light treatment (1.2 mmol·m-2s-1), respectively, largely due to the decline of PSII activities. However, their activities were recovered fully after 30 min incubation under weak light. Treatment of rifampicin and chloramphenicol magnified the photoinhibitory effects and suppressed the recovery with disappearance of susceptibility to photoinhibition and delayed the recovery process, indicating no significant differences in phosphorylation, dephosphorylation and protease activity between two cells. Therefore, it is suggested that the increased sensitivity of blue-green adapted cells might be attributed to the decline of protein synthesis, and phosphorylation-dephosphorylation of protein and protease activity might be involved in the recovery process.

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Relationship of Magnesium Source and MAP Crystallization Efficiency (마그네슘 공급원과 MAP 결정화 효율과의 관계)

  • Ahn, Johwan
    • Journal of the Korea Organic Resources Recycling Association
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    • v.30 no.1
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    • pp.33-39
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    • 2022
  • Batch experiments were conducted to find out the effects of various types of magnesium compounds on phosphorus recovery by magnesium ammonium phosphate (MAP) crystallization. The phosphorus recovery from the centrate of anaerobic digested sludge was performed using magnesium chloride, magnesium hydroxide and magnesium oxide under different pH (7.5, 8.0 and 8.5) and Mg/P molar ratio (1.0, 1.5, 2.0, 2.5) conditions. The phosphorus recovery rate increased with increasing pH and Mg/P molar ratio in all magnesium compounds. At pH 7.5, magnesium oxide showed the highest phosphorus recovery rate, followed by magnesium hydroxide and magnesium chloride. However, at pH 8.5, more than 90% of phosphorus recovery rate was obtained in all Mg/p molar ratios. Thus, it is expected that magnesium hydroxide and magnesium oxide are able to replace magnesium chloride as a magnesium source in terms of phosphorus recovery efficiency and cost.

Feasibility Analysis of STATCOM Application for Jeiu-Haenam HVDC System (제주-해남 HVDC 시스템에 STASTCOM 적용 타당성 분석)

  • Baek Seung-Taek;Choo Won-Gvo;Han Byung-Moon;Jang Gil-Soo
    • The Transactions of the Korean Institute of Electrical Engineers A
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    • v.54 no.8
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    • pp.401-409
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    • 2005
  • This paper describes a feasibility analysis result of STATCOM application for the Jeju-Haenam HVDC system. The Jeju-Haenam HVDC system is one of the typical HVDC system interconnected with the low short-circuit-ratio AC system, which is vulnerable to the commutation failure due to the AC voltage variation. STATCOM has been considered as an effective reactive-power compensator to increase short-circuit-ratio of the interconnected AC system. In this study, a simulation model of Jeju-Hacnam HVDC system with STATCOM was developed using PSCAD/EMTDC. The developed simulation model was utilized to analyze the dynamic performance analysis of Jeju-Haenam HVDC system with STATCOM. The analysis results show that STATCOM can improve the dynamic performance of Jeju-Haenam HVDC system, such as load-change recovery performance and fault recovery performance.

Stability of superconductor by integration formula

  • Seol, S.Y.
    • Progress in Superconductivity and Cryogenics
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    • v.21 no.3
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    • pp.1-5
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    • 2019
  • The superconductor stability theories are consistently described by the integral formula. If the defined stability function is a simple decreasing function, it becomes a cryogenic stability condition. If the stability function has a maximum value and a minimum value, and the maximum value is less than 0, then it is a cold-end recovery condition. If the maximum value is more than 0, it can be shown that the unstable equilibrium temperature, that is, the MPZ (minimum propagation zone) temperature distribution can exist. The MPZ region is divided into two regions according to the current ratio. At the low current ratio, the maximum dimensionless temperature is greater than 1, and at the relatively high current ratio, the maximum dimensionless temperature is less than 1. In order to predict the minimum quench energy, the dimensionless energy was obtained for the MPZ temperature distribution. In particular, it was shown that the dimensionless energy can be obtained even when the MPZ maximum temperature is 1 or more.

Effects of Nerve Mobilization on the Spasticity of Ankle Plantar Flexor Muscles in Stroke Patients (신경가동기법이 뇌졸중 환자의 족관절 저측굴근 경직에 미치는 영향)

  • Lee, Chang-Ryeol;Son, Gil-Soo;Lee, Soo-Yeon;Park, Ji-Won
    • The Journal of Korean Physical Therapy
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    • v.19 no.1
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    • pp.79-90
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    • 2007
  • Purpose: We investigated how nerve mobilization influence ankle plantar flexor muscles of the affected lower extremity on the spasticity in stroke patients. Method: Total 12 patients were recruited, who had spasticity on ankle of the affected lower extremity, and applied nerve mobilization on the sciatic and tibial nerves in supine position. H-reflex was measured using EMG equipment, detected the ratio of maximum H/M and H-reflex latency, and compared the changes before, during, right after, 5 minutes after and 10 minutes after the application of nerve mobilization. The data were analyzed using repeated measure ANOVA to compare the changes in length of time. Results: In comparison with the ratio before nerve mobilization, the ratio of maximum H/M was significantly decreased during nerve mobilization(p<0.05), and it tended toward recovery right after, 5 minutes after and 10 minutes after applying nerve mobilization, there was no statistically significant difference(p>0.05). In comparison with the ratio before nerve mobilization, the ratio of maximum H/M was most significantly decreased during the first 10 seconds after nerve mobilization and it tended toward recovery gradually(p<0.05). In comparison with the H-reflex latency before nerve mobilization, it was significantly increased during nerve mobilization(p<0.05) and it was decreased right after nerve mobilization, After 5 and 10 minutes, it had a tendency toward recovery but it revealed no statistically significant difference (p>0.05). Conclusion: It is considered that nerve mobilization could contribute to initial rehabilitation with stroke patients for relieving spasticity and nerve contracture.

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The Study on the Recovery Process of Zinc Metal from EAF Dust by Chemical Treatment (EAF 분전의 화학적처리에 와한 금속아연의 제조에 관한 연구)

  • Jeong, Rae-Youn;Lee, Jin-Hui
    • Journal of the Korean Applied Science and Technology
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    • v.27 no.2
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    • pp.208-215
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    • 2010
  • EAF dust which is contained around 30% of zinc, 15% of iron and 3% of lead individually, is chemically treated by ammonium chloride, ammonia water, ammonia gas and carbon dioxide, and also tested and identified the ratios of the recovery of In by applied the variations of particle size, pH and heating temperature as well, in order to getting optimized recovery of the In metal after performing all of those processes. Experimental results showed that the rate of Zn recovery is 97% when the mixture of 1.3 of $NH_4Cl$/EAF is heated to the temperature of $400^{\circ}C$ and leached by water, and 95% recovery of In when ammonia gas and carbon dioxide is added simultaneously and adjust the 9.5 of pH to the same mixture above. For the purpose of remove the impurities in the mixed sample, which is prepared by the two samples, indicated above showing as the ratio of 95% and 97% recovery, in case of applied the cementation process to it, and also by electrolytic process, produced the In plate of 95~97%, and acquired 99-99.5% of In metal ingot finally by applied the heating process at $470{\sim}500^{\circ}C$.

Analysis of Corticospinal Tract Injury by Using the Diffusion Tensor Imaging of 3.0 T Magnetic Resonance in Patients with Hypertensive Intracerebral Hemorrhage

  • Cho, Hee-Cheol;Son, Eun-Ik;Lee, So-Young;Park, Gi-Young;Sohn, Chul-Ho;Yim, Man-Bin
    • Journal of Korean Neurosurgical Society
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    • v.38 no.5
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    • pp.331-337
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    • 2005
  • Objective : The purpose of this study is to identify correlations between diffusion tensor imaging[DTI] and motor improvement by quantifying and visualizing the corticospinal tract on DTI to predict motor impairment in patients with hypertensive intracerebral hemorrhage[ICH]. Methods : Fifteen normal subjects and 7 patients with hypertensive ICH were examined and the latter were treated surgically. DTI was performed with a 3.0 T MRI. The region of interest[ROI] from the posterior limbs of both internal capsules was measured on a fractional anisotropy[FA] map, and the ratios of ROIs were calculated. Tractography, 3-dimensional DTI was then constructed. Motor impairment was assessed on admission and 2weeks after stroke by the Motricity Index[MI]. The FA ratio, tractography and score on MI were analyzed for correlations. Results : The FA ratio from the initial DTI did not show a linear correlation with motor impairment. However, after 2weeks, patients with high FA ratios showed high degrees of motor recovery, regardless of the initial severity, and patients with low FA ratios showed low recovery rates. Otherwise, a relationship between the amount of hematoma and the degree of motor recovery could not be determined. On tractography, injury of the corticospinal tract could be visualized and estimated 3-dimensionally. Conclusion : FA ratio analysis and tractography constructed from DTI may be useful in understanding corticospinal tract injury and in predicting the recovery from motor impairment in patients.

Current Limiting and Voltage Sag Suppressing Characteristics of Flux-lock Type SFCL According to Variations of Turn Number's Ratio (자속구속형 초전도전류제한기의 권선비 변화에 따른 전류제한 및 전압강하 보상 특성)

  • Han, Tae-Hee;Lim, Sung-Hun
    • Journal of the Korean Institute of Electrical and Electronic Material Engineers
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    • v.24 no.5
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    • pp.410-415
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    • 2011
  • In this paper, we investigated the fault current limiting and the load voltage sag suppressing characteristics of the flux-lock type SFCL, designed with the additive polarity winding, according to the variations of turn number's ratio and the comparative analysis between the resistive type and the flux-lock type SFCLs were performed as well. From the analysis for the short-circuit tests, the flux-lock type SFCL designed with the larger turn number's ratio was shown to perform more effective fault current limiting and load voltage sag suppressing operations compared to the flux-lock type SFCL designed with the lower turn number's ratio through the fast quench occurrence of the high-$T_C$ superconducting (HTSC) element comprising the flux-lock type SFCL. In addition, the recovery time of the flux-lock type SFCL after the fault removed could be confirmed to be shorter in case of the flux-lock type SFCL designed with the lower turn number ratio.