• International Journal of Internet, Broadcasting and Communication
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• 제12권4호
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• pp.204-211
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• 2020

The era of the 4th industrial revolution is a complex environment in which the cyber world and the physical world are integrated and interacted. In order to successfully implement and be sustainable the 4th industrial revolution of hyper-connectivity, hyper-convergence, and hyper-intelligence, not only the technological aspects that implemented digitalization but also the social aspects must be recognized and dealt with as important. There are socio-technical systems and socio-technical systems theory as concepts that describe systems involving complex interactions between the environmental aspects of human, mechanical and tissue systems. This study confirmed how the Socio-technical System was applied in the research literature for the last 10 years through machine learning-based analysis. Eight clusters were derived by performing co-occurrence keywords network analysis, and 13 research topics were derived and analyzed by performing a structural topic model. This study provides consensus and insight on the social and technological perspectives necessary for the sustainability of the 4th industrial revolution.

• Asia pacific journal of information systems
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• 제30권1호
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• pp.214-228
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• 2020

Shared value enhances the competitiveness of a company while simultaneously reducing societal burdens. By allowing companies to share their resources, collaborative logistics systems provide companies with an opportunity to create shared value, namely, not only economic value by enhancing the utilization of resources, but also social value by reducing energy consumptions and greenhouse gas emissions associated with logistics and transportation. Emerging businesses, such as ES3 and Flexe, have recently demonstrated how they created shared value through collaborative logistics services, for example, ES3's collaborative warehousing and direct-to-store (D2S) program, and Flexe's on-demand warehousing platform. However, the development of collaborative logistics systems is currently at a nascent stage. There are quite a few socio-technical barriers to overcome for sharing resources (data as well as infrastructure). Drawing on the socio-technical approach, this research examines how companies create both economic and social value from collaborative logistics systems. We highlight socio-technical barriers, particularly one set of social barriers, that is, competition-oriented conservatism prevalent among companies. Using the case study methodology and interview data, we closely investigate ES3 and Flexe, which provide collaborative logistics services, and demonstrate how technical and social barriers are addressed to create shared value from collaborative logistics systems.

• 기술혁신학회지
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• 제16권1호
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• pp.156-175
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• 2013

사회 기술시스템론은 사회와 기술은 서로 분리되어 존재할 수 없는 통합된 시스템으로 존재한다고 파악한다. 사회와 기술이 서로 보완성을 형성하면서 사회 기술시스템을 구성한다. 사회 기술시스템론은 혁신체제론이 진화한 논의로서 혁신의 사용 측면, 사회적 측면을 중요한 요소로 설정하고 있다. 혁신체제론의 경제중심적 측면을 보완하면서 사회적 측면까지 분석에 포괄하고 있는 것이다. 이 글에서는 사회 기술시스템론의 특성을 살펴보고 그것의 활용방안을 살펴본다. 특히 장기비전 형성, 연구개발사업 기획, 참여형 연구개발사업, 과학문화 사업에 사회 기술시스템론을 도입했을 때 나타나는 양상과 의의를 논의한다.

• Industrial Engineering and Management Systems
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• 제7권3호
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• pp.266-287
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• 2008

To manage collaborative negotiation in software system design, we have built a socio-technical argument-based negotiation management approach by integrating a Socio-technical Co-construction Process (STCP) with an Argument-based Negotiation Process (ABNP). This paper reviews relevant research work and presents each step of this approach. The STCP provides rich contextual information of technical decisions and social interactions in a system design process. The ABNP provides STCP with a negotiation management and conflict resolution strategy by guiding software engineers to generate, exchange and evaluate their argument claims in negotiation activities. In addition, this paper describes a prototype system which implements this new approach using the advanced Web-based software technologies with the goal of demonstrating how to systematically enhance the negotiation management capabilities in a dynamic socio-technical framework.

• 한국정보시스템학회지:정보시스템연구
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• 제19권3호
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• pp.105-126
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• 2010

Many organizations have spent huge investments on information systems (IS) but are unable to achieve the maximum benefits expected. The problem of system underutilization of implemented IS is a major factor that causes the lackluster returns on organizational investments in IS. In light of the need for solutions to underutilization, researchers are beginning to explore IS infusion to enhance task performance. IS infusion is the extent to which an individual fully uses the system to enhance his or her task performance. So far, there has yet to be any significant finding or theory to explain the phenomenon. Therefore this study offers a conceptual framework on IS infusion based on the socio-technical system perspective. Particularly, this study investigates the influence of job fit, task competence, technology competence, self-determination with technology and self-determination with task on IS infusion. The analysis following the collection of empirical data found that job fit and self-determination with technology are positively related to IS infusion. This study serves as a basis for future research and suggests important implication to managers and system designers in promoting IS infusion.

• 대한인간공학회지
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• 제35권3호
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• pp.143-153
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• 2016

Objective: The purposes of this study are to survey needs for changing accident investigation from blaming to systems approach and to briefly summarize systems-based accident analysis techniques. Background: In modern complex socio-technical systems, accidents are caused by a variety of contributing factors including human, technical, organizational, social factors, not by just a single violation or error of a specific actor, but accidents investigation used to be focused on the incorrect action of individuals. A new approach investigating causes of accidents as a symptom of a deficient system is required. Method: This study was mainly based on survey of literatures related to accidents, accidents investigation, which included academic journals, newspapers, etc. Results: This study showed that accidents investigation of Korea focusing on blaming is problematic. This was confirmed by two concepts of migration and hindsight bias frequently found in accident causation studies, and an attribute of accidents having varying causes. This was illustrated with an example of Sewol ferry capsizing accident. Representative systems-based accident analysis models including Swiss cheese model, AcciMap, HFACS, FRAM and STAMP were briefly introduced, which can be used in systematic accidents investigations. Finally, this study proposed a procedure for establishing preventive measures of accidents, which was composed of two steps: public inquiry and devising preventive measures. Conclusion: A new approach considering how safety-critical components such as technical and social elements, and their interactions lead to accidents is needed for preventing reoccurrence of similar accidents in complex socio-technical systems. Application: The results would be used as a reference or guideline when the safety relevant governmental organizations investigate accidents.

• 기술혁신연구
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• 제22권3호
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• pp.193-223
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• 2014

최근 환경문제에 대한 구조적인 해결책을 찾는 과정에서 사회-기술 시스템이 하나의 핵심적인 분석단위가 되고 있다. 또한 지속가능성이라는 복잡한 도전과제에 대응하기 위해 전환이론에 관한 연구도 활발히 이루어지고 있다. 본 논문은 이와 같은 지속가능한 사회-기술 전환을 거버닝하기 위해 어떻게 접근할 수 있는지의 문제를 정부의 관점에서 다루고 있다. 보다 구체적으로, 전환이론과 거버넌스 이론을 접목하여 사회-기술 전환을 위한 정책 거버넌스를 유형화함으로써, 전환목표 달성을 위한 정부의 역할모델과 전환정책 설계를 위한 실천적 프레임워크를 제시하는 것을 목적으로 한다. 이를 위해 사회적 조정수준과 전환압력이 발생하는 위치를 전환정책 거버넌스를 유형화화기 위한 핵심 맥락으로 설정하고, 주도적 정책 거버넌스, 촉진적 정책 거버넌스, 조정적 정책 거버넌스, 설득적 정책 거버넌스 등 4가지 거버넌스 유형을 도출하여 각각의 특징과 사례를 논의하였다. 이와 같은 접근은 분석적 측면에서 각 유형별로 전환을 촉진하는 정책기능의 차이를 비교할 수 있는 가이드라인을 제공하는 한편, 규범적 측면에서는 정책입안자가 어떻게 효과적인 전환정책을 설계할 수 있을 것인지에 대한 판단기준을 제공하는데 기여할 수 있다. 또한 이론적 측면에서는 혁신정책 관점의 전환이론을 기존의 거버넌스 이론과 접목함으로써, 양 연구의 간극을 줄이고 전환에 대한 거버넌스적 고찰을 구체적인 전환이론과 연계하는데 기여할 수 있다.

• 한국의류산업학회지
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• 제24권3호
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• pp.303-314
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• 2022

This study examined the impact of the social features (identification, interaction, information value) and technical features (visibility affordance, metavoicing affordance, social connecting affordance) in live commerce on consumers' attachment, which in turn affects consumers' continued intent to watch live commerce and intent to purchase from the platform. Consumers' attachment was represented by emotional attachment to the live shopping streamer and functional dependence on live commerce. Furthermore, this study investigated the effect of attachment on continuous watching intention and purchase intention. Using a web-based survey and consumers in their 20s and 30s (average age: 30.32) as a sample, this study collected 274 usable responses. The results showed that among the live commerce social system constructs, identification and interaction positively affected emotional attachment to the live commerce streamer. Among the live commerce technical system constructs, visibility affordance and social connecting affordance positively influenced functional dependence on live commerce. Both emotional attachment to the live streamer and functional dependence on live commerce were positively related to a continued intent to watch, which influenced the intent to purchase. This study empirically investigated live commerce based on the socio-technical systems framework and confirmed that both social and technical factors have a significant effect on consumers. This study also identified the impact of live commerce on consumers' attitudes through attachment theory. In addition, it has proved the antecedents and effect of continuous watching of live commerce on purchase behavior by focusing on continuous watching intention where less attention was paid in live commerce research.

• 한국정보시스템학회지:정보시스템연구
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• 제9권1호
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• pp.189-216
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• 2000

오늘날 정보시스템 실패의 많은 원인이 기술적인 문제만을 중시하고 정보시스템과 관련된 조직, 또는 관리적인 요소들을 소홀히 하기 때문이라는 지적이 있다. 여러 MIS 학자들은 정보시스템 개발 시 이러한 기술적인 관점에로의 편중의 원인을 시스템 개발자들이 가진 편협된 준거체계(Frame of reference)에서 찾고 있다. 그러나 이러한 주장들은 아직까지 단순히 이론적인 단계에 그치고 있는데, 본 연구는 이러한 주장에 대한 실증적 근거를 제시하고자 한다. 그 방안으로 본 연구는 시스템 분석가의 준거체계와 시스템 개발 시 분석가가 발견하는 개발시의 문제의 유형간의 관계를 제시하고 있다. 본 연구의 결과 사회-기술적(Socio-technical)이거나 사회적인(Socio) 준거체계를 가진 분석가들이 기술적인(Technical) 준거체계를 가진 분석가들보다 더 조직적인 문제를 많이 발견하고 중시함이 나타났다. 그리고 통계적으로 유의하지는 않았지만, 사회-기술적인 시스템 분석가들이 사회적이거나 기술적인 준거체계를 가진 분석가들 보다 기술과 조직적인 문제 모두에 균형있는 관점을 유지하고 있음을 알 수 있었다. 이러한 본 연구의 연구결과는 학문적이며 실무적인 시사점을 제시하고 있다. 우선 학문적 시사점을 살펴보면, 시스템 개발 현장에서 조직과 관리적인 관점의 문제가 소홀히 다루어지는 원인을 알아 볼수 있는 이론적 배경을 제공하고 있다는 것이다. 그리고 실무적 시사점은 보다 균형 있는 시각을 가진 시스템 분석가를 만들기 위하여 학교 프로그램에서 어떤 교과과정을 만들어야 하며, 또 기업의 정보시스템 관리자들이 평소에 어떤 문제들을 보다 많이 강조하고 상기시켜야 할 필요가 있는지를 알려 준다는 것이다.

• 한국안전학회지
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• 제36권4호
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• pp.88-98
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• 2021

Korean industry has achieved dramatic growth in a short time through continuous technical innovations. However, safety consciousness and management have not kept pace with industry growth. The characteristics of industrial accidents in socio-technical systems have become so complicated that it has been challenging for safety professionals to implement effective preventive measures because it is difficult to determine what is happening in the complex workplace. Thus far, they have focused on technical improvements and the requirements of OSH regulations to avoid legal responsibility. Accordingly, this study has used the systemic analysis method to explain the emergence of something unexpected in complex and multi-layered business structures, which is usually related to the variabilities of humans and organizations. This study chose a shipyard where a few fatal accidents had occurred because the shipbuilding industry includes numerous variabilities, including obtaining orders, manpower supply, procurement, etc. Systemic analysis progressed using FRAM based on two accident cases related to the truss platform used in LNG vessels. The outcome shows that each function within the system has its variabilities and has become coupled or dependent on other functions, increasing the possibility of accidents. This analysis method can provide OSH professionals with practical techniques for explaining what is happening in a complex socio-technical system and how to take proper measures.