병원 업무절차의 고객중심적 개선 사례연구

A case study on reengineering hospital operational procedures with customer focused perspectives

  • 박하영 (가톨릭대학교 의과대학 예방의학교실)
  • Park Ha-Young (Dep. Of Preventive Medicine, College of Medicine, Catholic University)
  • 발행 : 1996.10.01