DOI QR코드

DOI QR Code

병원 CEO 리더십 스타일이 조직구성원의 직무만족과 이직의도에 미치는 영향Turnover

The Impact of Hospital CEO Leadership Behaviors on Employees' Job Satisfaction and Intention in Korea

  • 박재산 (한국보건산업진흥원 의료산업단)
  • 발행 : 2006.09.30

초록

The organizational effectiveness of hospital in various environmental fluctuations is a large and complex problem. Hospital CEO leadership characteristics may be a critical determinant of employees' job satisfaction and turnover intention. Several empirical studies on transformational leadership found that transformational leadership behaviors were positively related to workers' job satisfaction and turnover intention. Very little research related to this subject has been done in health care settings in Korea. The author explores the relationship between hospital CEO leadership style and its effect on job satisfaction and turnover intention among the all staffs of general hospital. The relationship of hospital CEO leadership style to employees' job satisfaction was investigated using the Bass's leadership paradigm of transformational and transactional leadership. The Multifactor Leadership Questionnaire(MLQ) and the index of job satisfaction and turnover intention were completed by 493 hospital employees(doctors, nurses, hospital administrators, technicians, and assistants). The findings show a similar trend to the previous studies. Hospital CEO leadership behaviors and employee outcomes were significantly correlated. Correlations showed a significant positive relationship between those hospital CEO exhibiting a transformational leadership style and the job satisfaction of their staffs. The results of multiple regression analysis indicate that the effect of charisma in transformational leadership behaviors is more higher than other variables. Transformational leadership style may be a more effective strategy and have a greater effect on staff outcomes, attitudes and behaviors. The findings of this study reveal implications for efficient hospital management and the importance of understanding relationship between hospital CEO's leadership style and subordinate behaviors in the context of CEO's desirable role and function for hospital strategy planning and future direction.

키워드

참고문헌

  1. 구정대. 종사자가 지각한 상사의 리더십 행동과 조직심리와의 관계에 관한 연구: 특급호텔을 중심으로. 관광연구 2005;19(2):1-18
  2. 구정대, 이방식. 변혁적 리더십과 거래적 리더십이 호텔종사자의 자긍심과 조직몰입에 미치는 영향. 관광․레저연구 2005;17(2):45-60
  3. 김남현, 이주호. 조직의 문화유형, 최고경영자의 리더십유형 및 행동성과에 관한 실증연구. 인사.조직 연구 1997;5(1):193-238
  4. 박현태. 간호조직에서 리더십 유형과 직무만족, 조직몰입에 관한 연구: 거래적, 변혁적 리더십을 중심으로. 대한간호학회지 1997;27(1):228-241
  5. 변상록. 호텔 중간관리자의 변혁적 리더십 유효성에 관한 실증적 연구. 관광품질시스템연구 2001;7(3/4):43-70
  6. 신동식, 김홍규. 호텔관리자 리더십 유형에 따른 종사원의 직무만족에 관한 연구. 관광경영학연구 2005;9(1):167-191
  7. 신유근. 인간존중의 경영: 조직행위론. 서울:다산출판사;1997
  8. 신유근. 한국기업 최고경영자의 행동특성과 리더십 스타일. 인사.조직연구 1996;4(2):203-233
  9. 이덕로, 이종찬. 중소기업 최고경영자의 리더십 유형분류에 관한 연구생산성논집. 생산성논집 1999;13(3):253-273
  10. 이종찬. 최고경영자의 리더십과 조직효과성인사관리연구. 인사관리연구 2001;24(2):71-85
  11. 장태윤, 박찬식. 리더십 유형이 조직구조와 조직성과에 미치는 영향에 관한 연구. 인적자원관리연구 2001;3:321-343
  12. 정용갑, 하호욱, 손태용. 리더십 유형이 병원 조직구성원의 직무만족, 조직몰입 및 이직의도에 미치는 영향. 병원경영학회지 2003;8(2):24-48
  13. 최수연, 최재욱, 이준영, 최수미, 최효순, 신의철. 리더십 유형이 구성원의 조직몰입과 직무만족에 미치는 영향: 종합병원 의무기록실을 대상으로. 한국의료QA학회지 2003;10(2):144-153
  14. 최정, 하나선. 간호관리자의 변혁적, 거래적 리더십과 관련변인과의 관계, 간호행정학회지 2001;7(2):223-236
  15. 하나선, 최정. 간호관리자의 리더십 유형과 직무만족, 조직몰입, 이직의도와의 관계 연구. 대한간호학회지 2002;32(6):812-822
  16. 홍상태. 경영자의 리더십이 조직유효성에 미치는 영향에 관한 연구. 인적자원관리연구 2000;1:27-53
  17. 홍성화, 손대현. 한국호텔기업에 있어서 변혁적 리더십과 거래적 리더십간의 비교. 호텔경영학연구 2000;9(2):123-138
  18. Anthony MK, Standing TS, Glick J, Duffy, M, Paschall F, Sauer MR, Sweeney DK, Modic MB, Dumpe ML. Leadership and nurse retention: the pivotal role of nurse managers. J Nurs Adm 2005;35(3):146-55 https://doi.org/10.1097/00005110-200503000-00008
  19. Avolio BJ, Bass BM. Transformational leadership, charisma, and beyond. In: Hunt JG, Baliga BR, Dachler HP, Schriesheim. Emerging Leadership. Vistas Lexington, Mass: Lexington Books; 1988. pp. 29-49
  20. Bass BM. Leadership and Performance Beyond Expectation. NY:Free Press;1985
  21. Bass BM. Multifactor Leadership Questionnaire Form-5 Revised. Binghamton, NY:University Center at Binghamton, Stat University of New York;1988
  22. Bass BM, Avolio BJ, Goodheim L. Quantitative Description if World-Class Industrial, Political, and Military Leaders, Suny at Binghamton, NY;l985. pp. 13
  23. Boyle DK, Bott MJ, Hansen HE, Woods CQ, Taunton RL. Managers' leadership and critical care nurses' intent to stay. Am J Crit Care 1999;8(6):361-71
  24. Burns JM. Leaerdship, New York: Harper & Row;1978. pp. 181
  25. Bycio P, Hackett RD, Allen JS. Further assessments of Bass's(1985) conceptualization of transformational and transformational leadership. J Appl Psychol 1995;80(4):468-478 https://doi.org/10.1037/0021-9010.80.4.468
  26. Carless SA. Assessing the discriminant validity of transformational leader behavior as measured by the MLQ. J Occup Organ Psychol 1998;71:353-358 https://doi.org/10.1111/j.2044-8325.1998.tb00681.x
  27. Chiok Foong Lake J Leadership behaviours: effects on job satisfaction, production, and organizational commitment. J Nurs Manag 2001;9(4):191-204 https://doi.org/10.1046/j.1365-2834.2001.00231.x
  28. Hater JJ, Bass BM. Superiors evaluations and subordinates perception of transformational and transactional leadership. J Appl Psychol 1988;73(4):695-702 https://doi.org/10.1037/0021-9010.73.4.695
  29. Howell JM, Avolio BJ Transformational leadership, transactional leadership, Iocus of control, and support for innovation: Key predictors of consolidated-business-unit performance. J Appl Psychol 1993;78:891-902 https://doi.org/10.1037/0021-9010.78.6.891
  30. Keller RT. Transformational leadership and the performance of research and development project group. J Manage 1992;18:489-501 https://doi.org/10.1177/014920639201800304
  31. Koh WL, Steers RM, Terborg JR. The effects of transformational leadership on teacher attitudes and student performance in Singapore. J Organ Behav 1995;16:319-333 https://doi.org/10.1002/job.4030160404
  32. McNeese-Smith DK. Job satisfaction, productivity, and organizational commitment: The result of leadership. J Nurs Adm 1995;25(9):17-26
  33. McNeese-Smith DK The influence of manager behavior on nurses' job satisfaction, productivity, and commitment. J Nurs Adm 1997;27(9):47-55
  34. Medley F, Larochelle DR. Transformational leadership and job satisfaction. Nurs Manage 1995;26(9):64-70
  35. Momson RS, Jones L, Fuller B. The relation between leadership style and empowerment on job satisfaction of nurses. J Nurs Adm 1997;27(5):27-34 https://doi.org/10.1097/00005110-199709000-00009
  36. O'Reilly CA, Chatman J. Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on prosocial behavior. J Appl Psychol 1986;71:492-499 https://doi.org/10.1037/0021-9010.71.3.492
  37. Organ DW. A restatement of the satisfaction-performance hypothesis. J Manage 1988;14:547-557 https://doi.org/10.1177/014920638801400405
  38. Pillai R, Schriesheim CA, Williams ES. Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study, J Manage 1999;25(6):897 https://doi.org/10.1177/014920639902500606
  39. Podsakoff PM, Mackenzie SB. Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Hum Perform 1997;10(2):133-151 https://doi.org/10.1207/s15327043hup1002_5
  40. Podsakoff PM, MacKenzie SB, Fetter R. Substitutes for leadership and the management of professionals. Leadersh Q 1993;4:1-44 https://doi.org/10.1016/1048-9843(93)90002-B
  41. Robbins SP. Organizational Behavior: Concepts, Controversies, Applications, 7th ed. Englewood Cliff, NJ:Prentice-Hall;1996
  42. Seltzer J, Bass BM. Transformational leadership: Beyond initiation and consideration. J Manage 1990;16(4):693-703 https://doi.org/10.1177/014920639001600403
  43. Shortell SM, Kaulzny AD. Health Care Management: Organization Design & Behavior, 5th ed. Albany, NY:Delmar Publishers Inc.;2005
  44. Steers RM. Introduction to Organizational Behavior, 4th ed. Glenview, IL:Scott, Foresman and Co.;1991
  45. Tymon WG. An empirical investigation of a cognitive model of empowerment. Philadelphia:Temple Univ;1988
  46. Upenieks VV. The interrelationship of organizational characteristics of magnet hospitals, nursing leadership, and nersing job satisfaction. Health Care Manag 2003;22(2):83-98 https://doi.org/10.1097/00126450-200304000-00002
  47. Yukl GA. Leadership in Organizations, 2nd ed. Englewood Cliff, NJ:Prentice- Hall;1989. pp. 206