Journal of the Korean Society of Food Culture (한국식생활문화학회지)

Korean Society of Food Culture (한국식생활문화학회)
권호 표지
DOI QR코드

DOI QR Code

Measuring the Effects of Employee's Foodservice Quality, Value, and Satisfaction on Tourist Behavioural Intention

관광객 행동의도에 미치는 종업원의 음식서비스품질, 가치와 만족의 영향 평가

  • Kang, Jong-Heon (Dept. of Cooking Science, Sunchon National University) ;
  • Go, Beom-Seok (Dept. of Hotel Culinary Arts & Beverage, Daegu health College)
  • 강종헌 (순천대학교 조리과학과) ;
  • 고범석 (대구보건대학 호텔조리음료계열)
  • Published : 2006.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

Keywords

References

  1. Babin BJ, Lee YK, Kim EJ, Griffin M. 2005. Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. Journal of Service Marketing, 19(3): 133-139 https://doi.org/10.1108/08876040510596803
  2. Brady MK, Knight GA, Cronin JJ, Tomas G, Hult M, Keillor BD. 2005. Removing the contextual lens: a multinational, multi-setting comparison of service evaluation models. Journal of Retailing, 81(3): 215-230 https://doi.org/10.1016/j.jretai.2005.07.005
  3. Brady MK, Robertson CJ. 1999. An exploratory study of service value in the USA and Ecuador. International Journal of Service Industry Management, 10(5): 469-486 https://doi.org/10.1108/09564239910289003
  4. Brady MK, Robertson CJ, Cronin JJ. 2001. Managing behavioral intentions indiverse cultural environments: An investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers. Journal of International Management, 7(2): 129-149 https://doi.org/10.1016/S1075-4253(00)00041-7
  5. Cheng S, Lam T, Hsu CHC. 2005. Testing the sufficiency of the theory of planned behavior: a case of customer dissatisfaction responses in restaurants. Hospitality Management, 24(4): 475-492 https://doi.org/10.1016/j.ijhm.2004.10.006
  6. Choi KS, Cho WH, Lee SH, Lee HJ, Kim CK. 2004. The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: a South Korean Study. Journal of Business Research, 57(8): 913-921 https://doi.org/10.1016/S0148-2963(02)00293-X
  7. Cronin JJ, Brady MK, Brand RR, Hightower R, Shemwell DJ. 1997. A cross-sectional test of the effect and conceptualization of service value. Journal of Services Marketing, 11(6): 375- 391 https://doi.org/10.1108/08876049710187482
  8. Cronin JJ, Brady MK, Tomas G, Hult M. 2000. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentional in service environments. Journal of Retailing, 76(2): 193-218 https://doi.org/10.1016/S0022-4359(00)00028-2
  9. Dodds WB, Monroe KB, Grewal DJ. 1991. Effects of price, brand, and store information on buyers'product evaluations. Journal of Marketing Research, 28(3): 307-319 https://doi.org/10.2307/3172866
  10. Lapierre J. 2000. Customer-perceived value in industrial contexts. Journal of Business & Industrial Marketing, 15(2/3): 122-140 https://doi.org/10.1108/08858620010316831
  11. Lam SY, Shankar V, Erramilli MK, Murthy B. 2004. Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context. Journal of the Academy of Marketing Science, 32(3): 293- 311 https://doi.org/10.1177/0092070304263330
  12. Oh H. 1999. Service quality, customer satisfaction, and customer value: A holistic perspective. Hospitality Management, 18(1): 67-82 https://doi.org/10.1016/S0278-4319(98)00047-4
  13. Roig JCF, Garcia JS, Angel M, Tena M, Monzonis JL. 2006. Customer perceived value in banking services. International Journal of Bank Marketing, 25(2): 266-283
  14. Sirohi N, Mclaughlin EW, Wittink DR. 1998. A model of consumer perceptions and store loyalty intentions for a supermarket retailer. Journal of Retailing, 74(2): 223-245 https://doi.org/10.1016/S0022-4359(99)80094-3
  15. Sweeney JC, Soutar GN, Johnson LW. 1999. The role of perceived risk in the quality-value relationship: a study in a retail environment. Journal of Retailing, 75(1): 77-105 https://doi.org/10.1016/S0022-4359(99)80005-0
  16. Teas RK, Agarwal S. 2000. The effects of extrinsic product cues on consumers'perceptions of quality, sacrifice, and value. Journal of the Academy of Marketing Science, 28(2): 278-290 https://doi.org/10.1177/0092070300282008
  17. Teo TSH, Lim VKG. 2001. Effects of perceived justice on satisfaction and behavioral intentions. International Journal of Retail & Distribution Management, 29(2): 109- 124 https://doi.org/10.1108/09590550110382039
  18. Wang Y, Lo HP. 2002. Service quality, customer satisfaction and behavior intentions. Info, 4(6): 50-60
  19. Wang Y, Lo HP, Chi R, Yang Y. 2004. An integrated framework for customer value and customer-relationship management performance: a customer-based perspective from China. Managing Service Quality, 14(2/3): 169-182 https://doi.org/10.1108/09604520410528590