Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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A Critical Examination of Recent Studies On the Definition of Services

서비스 개념을 둘러싼 최근논의에 대한 비판적 고찰

  • 서환주 (한양대학교 경상대학 경영학부)
  • Published : 2008.12.31
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Abstract

Our Study aims to examine, from a critical perspective, recent approaches to the definition of services, Studies that deal with the question of how to characterize services offer three types of response. The first approach developed by classical economists proposes to use technical criteria (immateriality, non-separability between consumption and production, non-storage, heterogeneity) as foundation for a specific definition of services. The second, which is today most widely cited definition, that of Peter Hill proposes an institutional or a relation-oriented definition which emphasizes service triangle. Finally, the work of Gadrey, which investigates the impact of new technologies on service activities, offers a new general definition of services that is compatible with the existence of several demand rationales.

Keywords

References

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