Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Development of the Scale to Measure the Logistics Service Quality

물류서비스품질의 측정을 위한 척도개발에 관한 연구

  • Kang, Gi-Du (School of Business Administration, Soongsil University) ;
  • Ahn, Seung-Ho (School of Business Administration, Soongsil University) ;
  • Chai, Myung-Ki (Doctoral Candidate, Soongsil University)
  • 강기두 (숭실대학교 경영학부) ;
  • 안승호 (숭실대학교 경영학부) ;
  • 채명기 (숭실대학교 대학원/GPL Consulting)
  • Published : 2008.06.30
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Abstract

The importance of quality logistics service to the enterprises has kept growing considering the fierce competitions. It also asks for the sound definition and the scale explaining the construct of logistics service quality. The current study attempted to identify the construct of logistics service quality and develop the scale to measure it. Various qualitative and quantitative methodologies have been employed in order to provide the solid theoretical and psychometrical foundation of the proposed scale. In so doing, the conceptual definition of Logistics Service quality has been proposed and the 127-item scale measuring the construct of logistics service quality has been developed and found to be reliable and valid.

Keywords

References

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