Knitwear Purchase Motives and Consumer Satisfaction

니트웨어 구매동기와 소비자만족에 관한 연구

  • Lee, Myoung-Hee (Dept. of Clothing & Textiles, Sungshin Women's University)
  • 이명희 (성신여자대학교 의류학과)
  • Published : 2008.09.30

Abstract

The purposes of this study were to Investigate the relationships between knitwear purchase motive and female consumer satisfaction, and to reveal how knitwear purchase motives and demographic variables influence the consumer satisfaction. The subjects were 263 female college students and working women residing in metropolitan area of Seoul. The data were analyzed by using descriptive analysis, factor analysis, Cronbach's ${\alpha}$-reliability coefficient, t-test, Pearson's correlation coefficient, and multiple regression analysis. Five dimensions of knitwear purchase motive were derived by factor analysis; expressive, others' influence/deficiency, quality/social, situation, and utility motive. Consumer satisfactions were classified into 3 dimensions; appearance, practicality, and quality satisfaction. The expressive motive had significant positive relationships with the satisfaction of appearance and quality satisfaction. The quality/social motive had positive relationships with the satisfaction of appearance, practicality, and quality. Utility motive had positive relationships with the satisfaction of appearance and practicality. Working women had higher situation motive and quality/social motive than the female college students had. The higher the age was, the higher the score on situation motive and quality/social motive were. The higher the social class was, the higher the score on expressive motive was. The higher the income was, the higher the score on appearance, practicality, and quality satisfaction were. The consumer satisfaction of knitwear was influenced most by the quality/social motive and next by the expressive motive, the income, and the utility motive in order.

Keywords

References

  1. 유연실, 이은영 (2001). 의복 구매 동기에 대한 연구. 한국의류학회지, 25(7), pp. 1293-1302
  2. 박혜정, 박재옥 (2003). 기혼여성의 수입 정장의류와 국산 정장의류의 구매동기 연구. 복식문화연구, 11(1), pp. 1-10
  3. 박혜선, 김화순 (1998). 의복태도와 의복구매동기의 관계에 대한 연구. 한국의류학회지, 22(7), pp. 872-881
  4. 엄경은, 이명희 (1995). 여성의 의복구매동기와 구매 후 불만족에 관한 연구. 대한가정학회지, 33(4), pp. 315-327
  5. 이영미, 이옥희 (2003). 직장여성의 쇼핑성향에 따른 의복구매동기와 제품평가기준에 관한 연구. 복식문화연구, 11(2), pp. 193-207
  6. Swan, J. E., & Combs, L. J. (1976). Product Per- formance and Consumer Satisfaction: A New Concept. Journal of Marketing, 40(2), pp. 25-33
  7. 홍병숙, 이은진, 김계연 (2002). 20-30대 여성의 니트웨어 구매행동 분석. 한국의류학회지, 26(7), pp. 1055- 1065
  8. 한성지, 김문숙 (2001). 니트산업 활성화를 위한 구매자의 의사결정 특성 연구. 복식문화연구, 9(2), pp. 223-234
  9. 이영민, 김연희, 김미진, 이윤경, 윤송이, 이규혜 (2007) 소비자 연령대에 따른 니트웨어 착용 및 소비행동의 차이. 복식문화연구, 15(2), pp. 284-298
  10. 신상무, 이종림 (2001). 골프니트웨어의 소비자 선호도와 불만족에 관한 연구. 복식, 51(4), pp. 97-112
  11. 임종원, 김재일, 홍성태, 이유재 (1994). 소비자행동론. 서울: 경문사, pp. 66-67
  12. 박혜원, 장춘희 (2005). 의복구매동기에 의한 중국 20-30대 중․상류층 여성소비자시장 세분화. 대한가정학회지, 43(4), pp. 49-63
  13. 이옥희, 김경희 (2003). 혜택세분화에 따른 20대 여성의 니트웨어 구매행동에 관한 연구. 한국의류학회지, 27(6), pp. 601-611
  14. Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1990). Consumer behavior (6th ed.). Orlando, FL: The Dryden Press, pp. 482-484
  15. Solomon, M. R., & Rabolt, N. J. (2004). Consumer behavior in fashion. Upper Saddle River, NJ: Prentice Hall, p. 450
  16. 구자명, 이명희 (1999). 성인여성의 가치의식과 의복쇼핑성향 및 의복만족에 관한 연구. 한국의류학회지, 23(3). pp. 459-470
  17. 류경옥 (2002). 니트웨어 품질개선을 위한 니트웨어 착용 경험자의 만족.불만족 연구: 질적 연구를 통하여. 복식문화연구, 10(3), pp. 236-247
  18. 김경희, 이순홍 (1994). 니트웨어의 소비자 성향 실태 및 업체에 관한 조사 연구. 복식, 23, pp. 131-150
  19. Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), pp. 53-66