The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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Study On Customer Satisfaction of Dental Prosthetic Tooth Surgery by Human Bridge

휴먼브릿지 치아보철 시술결과에 대한 고객만족도 분석

  • 김경진 (부산덴타피아치과의원) ;
  • 조덕영 (부산대학교 의학전문대학원 의료경영학실)
  • Received : 2010.05.20
  • Accepted : 2010.06.18
  • Published : 2010.06.30
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Abstract

The purpose of this study is to approving the usefulness on Customer Satisfaction of Human Bridge. To achieve this purpose, we conduct a survey of 385 Customer to have a new operation analysis that so-called Human Bridge. The results of this study as follow. First of all, It's appeared that dependence on mass communication has a high level Because that Some 66% of the people surveyed say that they have Human Bridge operation by mass communication. Secondly, In case of satisfaction level connected with operation, some 66% of the respondents say that it is inconvenient or not at all in the Human Bridge operation and some 81% of the respondents say that it is very healthy or the same in the gum condition. On the other hand, Some 64% of the people surveyed say that it is inconvenient or extra comfortable in the masticate their's food well. Thirdly, In case of the level of teeth shaking, Some 90% of the people surveyed say that it is no change or small to contrast beginning, and in aesthetic satisfaction after operation, a surprising 93% of the people surveyed say that it is satisfaction.

Keywords

References

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