The Effect of User Characteristics on the User Involvement in EA Implementation : Focusing on Public Sectors in Korea

사용자 특성이 EA 활용에 대한 사용자 관여(User Involvement)에 미치는 영향에 관한 연구 : 국내 공공기관을 대상으로

  • 조소연 (SK C&C 컨설팅 본부 Market Solution 컨설팅팀) ;
  • 이영주 (한국정보화진흥원) ;
  • 양정인 (연세대학교 정보대학원)
  • Received : 2010.05.03
  • Accepted : 2010.06.11
  • Published : 2010.06.30

Abstract

Enterprise Architecture has become a key tool for transforming business process, data, IT and application resources. The "Efficient Adaptation and Management of Information System Act" was established to support the planning and development of the information system in order for the public sector to adopt Information Technology Architecture (EA) into its organization through the act. Until now, the study of EA has been mainly focused on concepts, methodologies and success factors for the implementation of EA. User involvement, which is one of the critical factors in adopting information systems, has been rarely studied in the field of EA research. The purpose of this study is to identify the effects of user characteristics on user involvement in EA implementation. After discussing intrinsic motivators and situational motivators as predictors of user involvement, a research model were developed and tested using survey data. The results showed that among intrinsic motivators, perceived competence had a strong positive effect on user involvement. Some implications were discussed for implementing and utilizing EA for public agencies.

Keywords

References

  1. 김형진, 양경식, 전성현, "조직특성에 따른 정보기술아키텍처 도입 방안에 관한 연구", 정보화정책, 제14권, 제3호(2007), pp.31-53.
  2. 박병선, 양경식, 김현수, "성공적인 전사적 아키텍처 구축을 위한 위험요인에 관한 연구", 한국IT서비스학회지, 제5권, 제3호(2006), pp. 1-23.
  3. 이정섭, 장시영, "IT 아키텍처 구축의 주요성공요인 식별-미국 정부조직들의 사례를 중심으로", 학술대회, (2002), pp.519-528.
  4. 장윤희, "EA 성과에 영향을 미치는 조직특성 요인들과 EA 운영조직의 역할에 관한 연구", 대한경영학회지, 제21권, 제4호(2008), pp.1569-1593.
  5. 최재원, 신숙원, 오부연, 강성민, "전사적 아키텍처의 효과적인 수립과 추진 방안에 대한 사례 연구", Entrue Journal of Information Technology, 제3권, 제2호(2004), pp.23-33. https://doi.org/10.3923/itj.2004.23.35
  6. 한국정보화진흥원, 2008년 EA 성숙도 측정 결과보고서, 한국정보화진흥원, 2008.
  7. 홍용덕, 김성근, "아키텍처 노력 도입 수준의 영향 요인에 관한 실증적 연구", Journal of Information Technology Applications and Management, 제14권, 제1호(2007) pp.37-55.
  8. Andrew Laurence Comrey, Howard Bing Lee. "A first course in factor analysis", Academic Press, 2nd Edition, Vol.243(1973).
  9. Ajzen, I. and T. Madden. "Prediction of goal-directed behavior:The role of intention, perceived Control, and prior behavior", Journal of Experimental Social Psychology, Vol.26(1986), pp.305-328.
  10. Amoako-Gyampah, K. "Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation", Computers in human behavior, Vol.23, No.3 (2007), pp.1232-1248. https://doi.org/10.1016/j.chb.2004.12.002
  11. Barki, H. and J. Hartwick. "Rethinking the concept of user involvement", MIS Quarterly, (1989), pp.53-63.
  12. Barki, H. and J. Hartwick. "Measuring user participation, user involvement, and user attitude", MIS Quarterly, (1994), pp.59-82.
  13. Baronas, A. and M. Louis. "Restoring a sense of Control during implementation: How user involvement leads to system acceptance", MIS Quarterly, Vol.12, No.1, pp. 111-124.
  14. Brett, J. and D. VandeWalle. "Goal orientation and goal content as predictors of performance in a training program", Journal of Applied Psychology, Vol.84, No.6(1999), pp.863-873. https://doi.org/10.1037/0021-9010.84.6.863
  15. Byrd, T., "Expert systems in production and operations management:Results of a survey", Interfaces, Vol.23, No.2(1993), pp. 118-129. https://doi.org/10.1287/inte.23.2.118
  16. Celsi, R. and J. Olson. "The role of involvement in attention and comprehension processes", Journal of consumer research, Vol.15, No.2(1988), p.210. https://doi.org/10.1086/209158
  17. Choe, J., "The effects of user participation on the design of accounting information systems", Information and Management, Vol.34, No.3(1998), pp.185-198. https://doi.org/10.1016/S0378-7206(98)00055-X
  18. Cook, M., Building enterprise information architectures:reengineering information systems, Prentice Hall PTR, 1996.
  19. Doll, W. and G. Torkzadeh. "A discrepancy model of end-user computing involvement", Management Science, (1989), pp.1151-1171.
  20. Gill, T., "Expert systems usage:task change and Intrinsic Motivation", MIS Quarterly, (1996), pp.301-329.
  21. Hebert, F. and J. Bradley, "Expert Systems Development in Small Business:A Managerial Perspective", Journal of Small Business Management, Vol.31, No.3(1993).
  22. Ives, B. and M. Olson. "User involvement and MIS success:a review of research", Management Science, (1984), pp.586-603.
  23. Jenkins, A., H. Miltonj, S. Siegle, W. Wojtkowski and G. Wojtkowski. Research Issues in Information Systems:An Agenda for the 1990s, WC Brown, 1990.
  24. Jones, G., "Psychological orientation and the process of organizational socialization:An interactionist perspective", The Academy of Management Review, Vol.8, No.3(1983), pp.464-474.
  25. Malone, T. and M. Lepper, "Making learning fun:A taxonomy of Intrinsic Motivations for learning", Aptitude, learning, and instruction, Vol.3(1987), pp.223-253.
  26. Mathieson, K., "Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior", Information systems research, Vol.2, No.3(1991), pp.173-191. https://doi.org/10.1287/isre.2.3.173
  27. McKeen, J., T. Guimaraes and J. Wetherbe, "The relationship between user participation and user satisfaction:an investigation of four contingency factors", MIS Quarterly, (1994), pp.427-451.
  28. Nunnally, J. and I. Bernstein, Psychometric theory, 1978.
  29. Santosa, P., K. Wei, and H. Chan, "User involvement and user satisfaction with information- seeking activity", European Journal of Information Systems, Vol.14, No.4 (2005), pp.361-370. https://doi.org/10.1057/palgrave.ejis.3000545
  30. Spewak, S. and S. Hill, Enterprise architecture planning:developing a blueprint for data, applications and technology, QED Information Sciences, Inc. Wellesley, MA, USA, 1993.
  31. Stajkovic, A. and F. Luthans, "Social cognitive theory and self-efficacy:Goin beyond traditional Motivational and behavioral approaches", Organizational Dynamics, Vol. 26, No.4(1998), pp.62-74. https://doi.org/10.1016/S0090-2616(98)90006-7
  32. Taylor, S. and P. Todd, "Assessing IT usage: The role of prior experience", MIS Quarterly, (1995), pp.561-570.
  33. Wallace, L. and M. Keil, "Software project risks and their effect on outcomes", 2004.
  34. Wood, R. E. and A. Bandura, "Impact of conceptions of ability on self-regulatory mechanisms and complex decision-making", Journal of Personality and Social Psychology, Vol.56(1989), pp.407-415. https://doi.org/10.1037/0022-3514.56.3.407
  35. Yi, M. and Y. Hwang, "Predicting the use of web-based information systems:selfefficacy, enjoyment, learning goal orientation, and the technology acceptance model", International Journal of Human-Computer Studies, Vol.59, No.4(2003), pp.431-449. https://doi.org/10.1016/S1071-5819(03)00114-9
  36. Zachman, J., "A framework for IS Architecture", IBM Systems Journal, Vol.26, No. 3(1987), pp.276-292. https://doi.org/10.1147/sj.263.0276
  37. Zhang, P. and G. Von Dran. "Satisfiers and dissatisfiers:a two-factor model for website design and evaluation", Journal of the American Society for Information Science, Vol.51, No.14(2000), pp.1253-1268. https://doi.org/10.1002/1097-4571(2000)9999:9999<::AID-ASI1039>3.0.CO;2-O