Journal of Fisheries and Marine Sciences Education (수산해양교육연구)

The Korean Society for Fisheries and Marine Sciences Education (한국수산해양교육학회)
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A Study on the Effects of Quality Management Systems on the Job Satisfaction, Organizational Commitment and Management Performance in Shipping Companies

해운기업의 품질경영시스템이 직무만족, 조직몰입, 경영성과에 미치는 영향에 관한 연구

  • Received : 2012.01.02
  • Accepted : 2012.02.02
  • Published : 2012.02.28
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Abstract

This study aims to investigate the effect of quality management system in the shipping companies on the job satisfaction, organizational commitment, management performance. The quality management system is divided into operational accountability, employee management, crewman management, ship management, and sailing management based on previous study. Targets of survey are companies which are registered in Korean ship owner's association and Korea ship manager's association as of 2011. A total of 236 questionnaires are collected from shipping companies in Basan and Kyongnam from October 15 through November 5 in 2011. The result shows that operational accountability and employee management of quality management systems are mightily important in the shipping company. In the future research, based on analysis of shipping company's characteristics, the study for shipping companies which are perceived by customers could be conducted.

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