The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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Dual Commitment and Job Performance of Outsourced Employees Working at Hospitals

의료기관 아웃소싱업체 도급직 직원의 이중몰입과 업무성과

  • Choi, Jin-Hee (Dongnam Institute of Radiological & Medical Sciences) ;
  • Ji, Jae-Hoon (Department of Medical Administration, Dong-Eui Institute of Technology) ;
  • Kim, Won-Joong (Department of Health Care Administration, Inje University)
  • 최진희 (동남권원자력의학원) ;
  • 지재훈 (동의과학대학교 의무행정과) ;
  • 김원중 (인제대학교 보건행정학과)
  • Received : 2015.07.30
  • Accepted : 2015.09.02
  • Published : 2015.09.30
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Abstract

Objectives : The objective of this study was to examine preceding variables that affect the dual commitment of outsourced employees working at hospitals and to analyze the influence of these variables on job performance. Methods : Data were collected from 461 outsourced employees, working at 7 general hospitals, which had introduced the outsourcing system, using a structured, self-administered questionnaires. Frequency, validity/reliability, correlation and path analyses were done for data analysis. Results : The results of the path analyses showed that both commitment to the hiring company and commitment to the client company (hospital) had statistically significant positive effects on job performance. Additionally, when the 'single measurement' approach was used, dual commitment had a larger positive effect, compared with the 'parallel approach.' Among the preceding variables, 'satisfaction for the job itself' was found to be the most important variable affecting dual commitment and job performance. Conclusions : In conclusion, to enhance the job performance of outsourced employees, it is important for management to examine and improve the various factors related to job satisfaction. Additonally, for outsourced employees to have organizational commitments to the hiring and client companies simultaneously, management should emphasize a sense of unity and share organizational values.

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References

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