Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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The Effects of Hotel Employees' Emotional Intelligence and Job Engagement on Work Performance

호텔종사원의 감성지능과 직무열의가 업무성과에 미치는 영향

  • Kwon, Na-Kyung (Dept. of Grobal Leisure & Tourism, Sun Moon University) ;
  • Lim, Seonhee (Dept. of Tourism Management, Gyeongju University)
  • 권나경 (선문대학교 국제레저관광학과) ;
  • 임선희 (경주대학교 관광경영학과)
  • Received : 2016.07.30
  • Accepted : 2016.10.12
  • Published : 2016.10.31
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Abstract

This study presents to demonstrate the relationships among emotional intelligence, job engagement, and work performance as perceived by hotel employees. For conducting analysis in this study, 380 copies of the questionnaire were distributed to the employees in deluxe hotels in Seoul and 353 copies was used for statistical analysing by using SPSS 18.0. Current stud y found that the factors of hotel employees' emotional intelligence (other's emotion, control of emotion, self-emotion, and use of emotion) have a critical effect on the concentration job engagement. In addition, the elements of job engagement (concentration and job engagement) have a significantly effect on work performance. Based on these results, the study established that hotel employees' emotional intelligence and job engagement were important elements as key factors affecting the continuous work performance of the hotel industry. Through these study results, this study provides practical implications that help hotel employees to better understand their emotional factors are critical predictor of job engagement and it will be useful information for utilizing human resources and improve their work performance.

본 연구에서는 호텔종사원을 대상으로 업무성과에 영향을 미치는 요인으로 감성지능과 직무열의를 제시하여 영향관계를 검증해 보고자 한다. 이러한 검증결과를 통해 호텔관계자들은 인적자원 활용에 유용한 정보를 확보하고, 업무성과에도 도움을 되는 실무적 시사점을 제공하는데, 본 연구의 목적을 두고자 한다. 연구의 실증분석을 위해 서울지역 특급호텔 종사원을 중심으로 총 380부의 설문지를 배포하여 367부를 회수하였고, 353부의 유효 표본을 SPSS 18.0을 활용하여 분석하였다. 연구결과, 감성지능의 타인감정이해, 감성조절, 감성활용은 직무열의의 집중에 유의한 영향을 미치며, 감성활용은 직무열의의 활력에 유의한 영향을 미치는 것으로 나타났다. 또한 직무열의의 집중과 활력은 업무성과에도 유의한 영향을 미치는 것으로 나타났다. 이러한 결과를 바탕으로 호텔기업의 지속적인 업무성과에 영향을 미치는 요인으로 호텔종사원의 감성지능과 직무열의가 중요하다는 것을 규명하였다.

Keywords

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