Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지

International Students' Perception on University Cafeteria in Malaysia

  • Lee, Sang-Hyeop (School of Hospitality, Berjaya University) ;
  • Liaw, Mei Siew (Centre for Tourism, Hospitality, and Culinary Management, Sunway University) ;
  • Lee, Kai-Sean (Centre for Tourism, Hospitality, and Culinary Management, Sunway University) ;
  • Rha, Young-Ah (Department of Food Technology and Services, Eulji University)
  • Received : 2016.09.08
  • Accepted : 2016.09.26
  • Published : 2016.09.30
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Abstract

The number of higher education institutions in Malaysia is increasing and continuously attracts a large number of international students. Therefore, it is important for foodservice operator to understand the perception of international students towards the university cafeteria in order to create student satisfaction. The aim of this study was to identify the perception of international students towards the university cafeteria, and this paper explored four research questions in order to identify the factors affecting it. The findings of this paper included a list of factors such as food quality, choices and sanitation, price, ambience and facilities and service quality of the cafeteria. This research significantly enabled the foodservice operators to gain deeper knowledge about the factors that influence the perception of international students towards the university cafeteria, which can meet the quality standards of the university.

Keywords

References

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