Journal of Korean Society of Occupational and Environmental Hygiene (한국산업보건학회지)

Korean Industrial Hygiene Association (한국산업보건학회)
권호 표지
DOI QR코드

DOI QR Code

Emotional Labor Experienced of Ward Nurses

포커스 그룹으로 본 병동간호사의 감정노동 경험

  • Kim, Soyeon (Graduate School of Public Health, Seoul National University) ;
  • Jung, Heeyoung (Department of Nursing, Busan Women's College) ;
  • Kim, Youngmi (Korea Southern Power Co., Ltd, Busan Combined Cycle Power Plant)
  • 김소연 (서울대학교 보건대학원) ;
  • 정희영 (부산여자대학교) ;
  • 김영미 (한국남부발전(주) 부산발전본부)
  • Received : 2016.07.07
  • Accepted : 2016.09.15
  • Published : 2016.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Objectives: The objective of this study was to describe the emotional labor experiences of ward nurses in Korea. Methods: The data were collected through focus group interviews with seven ward nurses. The phenomenological analytic method suggested by Colaizzi was used to analyze the data. Results: Four theme clusters and eleven themes emerged from the analysis. The first theme cluster, 'Terrible working environment' includes changes in the health environment and realities of nursing organization. The second theme cluster, 'Suppressed feelings' includes institutionalized power trip, patient-centered emotion management and burning. The third theme cluster, 'Tired body and mind' includes withdrawal, wounded self-esteem, burnout and turnover desicion. The fourth theme cluster, 'Want to be comforted' includes emotional control and wishing to live as a nurse. Conclusions: The findings of this study provide an understanding of the emotional labor experiences of ward nurses to explain their perceptions and language. The essence of the emotional labor of ward nurses is a negative working environment created by increased competition in the healthcare industry and the nature of nursing organization, and as a result their quality of life has fallen.

Keywords

References

  1. Colaizzi, FU. Psychological research as the Phenomenologist Views It. In: R. S. Valle, and M. King (Eds.), Existentialphenomenological Alternatives for Psychology; New York: Oxford University Press.; 1978. p. 48-71
  2. Hochschild AR. The Managed Heart: Commercialization of Human Feeling, Twentieth Anniversary Edition, With a New Afterword (2nd ed.). Berkeley, CA: University of California Press. 2003
  3. Kang SJ, Kwon SH. The effects of emotional labor and job involvement on turnover intention of nurses in longterm care hospitals. Korean Journal of Occupational Health Nursing ;2015;.24(4):290-301. http://dx.doi.org/10.5807/kjohn.2015.24.4.290
  4. Kim HO. A study on the emotional labor of emergency room nurses. Unpublished master's thesis, Eulji University, Daejeon. 2013
  5. Kim, IS. The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration 2009; 15(4);515-526
  6. Kim JH, Kim IK. A study on the emotional labor, burnout and turnover intention of clinical nurses. Journal of The Korean Data Analysis Society 2014;16(3):1653-1667
  7. Kim SH, Lee MA. Effects of emotional labor and communication competence on turnoverintention in nurses. Journal of Korean Academy of Nursing Administration 2015;20(3):333-342. http://dx.doi.org/10.11111/jkana.2014.20.3.332
  8. Kim YS, Chung EY, Kim JN, Seo YJ. The Effect of Emotional Labor on Job Stress, Burnout and Job Satisfaction of Hospital Nurses. Korean Public Health Research 2014;40(4):75-88
  9. Kwak YK. Emotional labor, emotional intelligence, health promotion behavior and turnover intention in hospital nurses. Unpublished master's thesis, Chodang University, Muangun. 2014
  10. Kwon MJ, Kim KS, Ahn SY. Effects of Emotional Labor, Nursing Organizational Culture on Self-efficacy in Clinical Nurses. Journal of the Korea Academia- Industrial cooperation Society 2014;15(4):2225-2234 https://doi.org/10.5762/KAIS.2014.15.4.2225
  11. Lee JY, Nam HR. Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses. Journal of Korean Academy of Nursing Administration 2016;22(2):119-128 https://doi.org/10.11111/jkana.2016.22.2.119
  12. Lee K. Phenomenology as a qualitative research methodology. Korean Society for Holistic Education 2011;(1):29-48
  13. Lee, KJ, Lee, E. The Relationship of Emotional Labor, Empowerment, Job Burnout and Turnover Intention of Clinical Nurses. Korean Journal of Occupational Health Nursing 2011;20(2):130-142 https://doi.org/10.5807/kjohn.2011.20.2.130
  14. Lincoln YS, Guba EG. Naturalistic Inquiry. Newbury Park, CA: Sage Publications. 1985
  15. MacIntosh J, Wuest J, Gray MM, Cronkhite, M. Workplace bullying in health care affects the meaning of work. Qualitative Health Research 2010;20(8):1128-1141 https://doi.org/10.1177/1049732310369804
  16. Merton, RK. The focused interview and focus groups. Public Opinion Quarterly 1987; 51:550-566 https://doi.org/10.1086/269057
  17. Nam HA. Exploration of the relations with emotional labor of clinical nurses, social support, and job satisfaction. The Journal of Korea Society for Wellness 2014;9(4): 69-79
  18. Noh JH, Na YK. Effects of violence experience, emotional labor, and job stress on clinical nurses' depression. Korean Journal of Occupational Health Nursing 2015;24(3):153-161 https://doi.org/10.5807/kjohn.2015.24.3.153
  19. Organisation for Economic Co-operation and Development. OECD Health Statistics 2015. Retrieved May 29, 2016, Available from http://www.oecd.org/els/health-systems/health-data.htm
  20. Rabiee F. Focus-group interview and data analysis. Proceedings of the Nutrition Society 2004;63(4): 655-660 https://doi.org/10.1079/PNS2004399
  21. Rafaeli A, Sutton RI. Expression of Emotion as a Part of the Work Role. Academy of Management Reviews 1987; 12(1):23-37 https://doi.org/10.5465/amr.1987.4306444
  22. Sandelowski, M. The problem of rigor in qualitative research. Advances in Nursing Science 1986;8(3): 27-37 https://doi.org/10.1097/00012272-198604000-00005
  23. Sawbridge Y, Hewison A. Thinking about the emotional labor of nursing-supporting nurses to care. Journal of Health Organization and Management 2013;.27(1): 127-133. https://doi.org/10.1108/14777261311311834
  24. Shin SH. Children's hospital nurses experience the professional self-concept and emotional impact on the degree of labor turnover. Unpublished master's thesis, Sunchon National University, Sunchon. 2015
  25. Smith P. The emotional labour of nursing, London: Palgrave Macmillan. 1992
  26. Song MR, Park KJ. Emotional labor experienced by ambulatory care nurses. Journal of Korean Academy of Nursing Administration 2011;17(4):451-461 https://doi.org/10.11111/jkana.2011.17.4.451
  27. Song MS. Influence of emotional labor on job involvement, job satisfaction, and turnover intention of clinical nurses. Journal of the Korea Academia- Industrial cooperation Society 2014);15(6):3741-3750. http://dx.doi.org/10.5762/KAIS.2014.15.6.3741
  28. Yang JH, Jeoung KH. Effects of emotional labor, job satisfaction and organizational commitment on turnover intention in nurses. Journal of the Korea Academia -Industrial cooperation Society 2014;15(12): 7170-7178 https://doi.org/10.5762/KAIS.2014.15.12.7170
  29. Yang YK. A study on burnout, emotional labor, and self-efficacy in nurses. Journal of Korean Academy of Nursing Administration 2011;17(4):423-463. https://doi.org/10.11111/jkana.2011.17.4.423