International Commerce and Information Review (통상정보연구)

Korea Association for International Commerce and Information (한국통상정보학회)
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An Empirical Research how ISO application and Partnership process affect on Business Performance of Import and Export Manufacturing Firms in Korea

한국 수출입 제조 기업의 국제표준인증 활용과 파트너십 프로세스에 대한 연구

  • 김창봉 (중앙대학교 경영경제대학 경영학부) ;
  • 구윤철 (중앙대학교 일반대학원 무역학과)
  • Received : 2016.05.12
  • Accepted : 2016.06.21
  • Published : 2016.06.30
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Abstract

As global partnership is recently getting important in order to establish supply chain network in global managing environment, companies tend to improve quality and warranty in SCM(Supply Chain Management) by certifying ISO(International Organization for Standardization). This research investigated structural relationship how strategic and operational ISO application level and trust, immersion, collaborative factors in partnership process affect to companies business performance. This research was surveyed with 147 manufacturing companies in South Korea and conducted empirical analysis using Structural equation model. The research hypothesis and model was derived from the basis of existing theory and empirical research, and obtained the following results. Firstly, the strategic ISO level showed positive(+) effect on trust and immersion factor. Second, the operational ISO level showed positive(+) effect on trust and collaborative factor. Third, trust factor in the partnership process showed positive(+) effect on immersion factor. Lastly, collaborative factor in partnership process showed positive(+) effect on companies business performance. Implication for this research is that companies must consider ISO application in establishing partnership and companies require prolonged effort using trust, immersing, collaborative factors into partnership process to improve business performance.

최근 글로벌 무역 공급체인관리는 글로벌 비즈니스에서 국제표준인증이 파트너십을 형성하는데 중요한 요인으로 등장이 되고 있다. 글로벌 기업들은 생산과 판매를 전 세계지역에 동시에 진행하기 때문에 글로벌 파트너를 결정하는데 국제표준인증 활용이 기업의 성과에 중요한 영향을 미친다. 우리나라 수출입 제조 기업들은 국제표준인증 인증을 획득하여 글로벌 파트너십을 구축하는 노력을 기울이고 있다. 따라서 본 연구에서는 국제표준인증 활용의 전략적 수준과 운영적 수준, 파트너십 프로세스의 신뢰, 몰입, 협력 요인이 기업의 사업성과에 미치는 구조적 관계를 규명하였다. 이를 위해서 우리나라 수출입 제조기업 147개 기업을 대상으로 설문조사를 진행하였고, 구조방정식모형(Structural equation model)으로 실증분석을 실시하였다. 본 연구의 가설검증 결과 다음과 같은 연구결과를 도출하였다. 첫째, 국제표준인증 전략적 수준은 신뢰, 몰입에 긍정적인 영향을 미쳤다. 둘째, 국제표준인증 운영적 수준은 신뢰, 협력에 긍정적인 영향을 미쳤다. 셋째, 파트너십 프로세스의 신뢰는 몰입에 긍정적인 영향을 미쳤고, 몰입은 협력에 긍정적인 영향을 미쳤다. 넷째, 파트너십 프로세스의 협력은 기업의 사업성과에 긍정적인 영향을 미쳤다. 본 연구의 시사점은 기업들이 파트너십을 구축할 때 국제표준인증 활용 수준 정도에 따라 비즈니스 성과에 영향을 미친다. 기업의 사업성과를 향상시키기 위해서는 신뢰, 몰입, 협력의 파트너십 프로세스가 글로벌 무역 공급체인망 구축과 파트너십을 유지하는 주요한 요인으로 연구결과가 도출되었다.

Keywords

References

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