Management & Information Systems Review (경영과정보연구)

Daehan Academy of Management Information Systems (대한경영정보학회)
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The Effects of Organizational Virtues and leader member exchange within Organization on Workplace-Incivility and Affective Commitment - Focusing on the moderation effect of Conscientiousness -

조직 미덕(virtue)과 상사-구성원 관계(LMX)가 무례함과 정서적 몰입에 미치는 영향 -성실성의 조절효과-

  • Jeon, Hye-Rin (Department of Business Administration, Hongik University) ;
  • Ko, Sung-Hoon (Department of Business Administration, Kyungpook National University) ;
  • Moon, Tae-Won (Department of Business Administration, Hongik University)
  • Received : 2018.06.01
  • Accepted : 2018.08.01
  • Published : 2018.09.30
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Abstract

The purpose of this study is to investigate the effect of organizational virtue and leader member exchange on workplace-incivility by reducing workplace incivility. And second, to examine how incivility in the organization will affect affective commitment. Third, the effect of conscientiousness on the relationship between workplace-incivility and affective commitment in the organization is examined. In this study, 234 domestic workers were surveyed and their hypotheses were verified for empirical study. This study revealed that organizational virtue and leader member exchange had negative effects on workplace-incivility, and organizational incivility also had negative effects on affective commitment. In addition, the relationship between workplace-incivility and affective commitment in the organization showed that the lower the degree of conscientiousness in personality, the stronger the negative effect of workplace-incivility on affective commitment. Therefore, this study suggests that empirical studies show causal relationship between workplace-incivility and affective commitment in the organization. In addition, the moderating effect of conscientiousness on the relationship between workplace-incivility and affective commitment was demonstrated, and it is meaningful that the effect of organizational virtue, leader member exchange relationship and affective commitment is demonstrated empirically.

본 연구의 목적은 첫째, 조직 내 무례함(Workplace-incivility)을 감소시키는 방안으로 조직 미덕(Virtue), 상사 구성원 관계(Leader Member Exchange)가 조직 내 무례함에 부(-)의 영향을 미치게 될지 실증하는 것이고, 둘째 조직 내 무례함이 정서적 몰입에 어떠한 영향을 미치게 될지 검증하는 것이다. 셋째, 성실성이 조직 내 무례함과 정서적 몰입(Affective commitment)간의 관계에서 조절변수로서 어떠한 영향을 미치게 될지 실증하는 것이 본 연구의 목적이다. 본 연구에서는 실증적 연구를 위해 국내 직장인 234명을 대상으로 설문조사를 한 후 가설을 검증하였다. 본 연구 결과 조직 미덕과 상사-구성원 관계가 조직 내 무례함에 부(-)의 영향을 미쳤고, 조직 내 무례함 역시 정서적 몰입에 부(-)의 영향을 미친다는 것이 밝혀졌다. 또한 조직 내 무례함과 정서적 몰입간의 관계에서 성격 5요인 중 성실성이 낮을수록 조직 내 무례함이 정서적 몰입에 미치는 부(-)의 영향이 더욱더 강화된다는 것을 실증하였다. 따라서 본 연구는 조직 내 무례함과 정서적 몰입 간의 인과관계를 실증적 연구를 통해서 보여주었다는데 이론적 시사점이 있다. 또한 조직 내 무례함과 정서적 몰입간의 관계에서 성실성의 조절효과를 실증적으로 밝혔다는데 연구의 의의가 있을 것이다.

Keywords

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