Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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The Effect of Compassion on Job Performance: Focusing on the Creating Research Model through Qualitative Research

공감(compassion)이 업무성과에 미치는 영향 : 질적 연구를 통한 연구모형 개발을 중심으로

  • Ko, Sung-Hoon (Division of Business, Kyungpook National University)
  • Received : 2019.04.30
  • Accepted : 2019.06.20
  • Published : 2019.06.28
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Abstract

The purpose of this study is to reveal the causal relationship between core categories experienced by firefighters in the organization based on the grounded theory as a method of qualitative research. In this study, we interviewed 50 firefighter information providers who work in Seoul in 2014, 2017, and 2018, and conducted a research model that shows the causal relationship of core categories through open coding, axial coding, and selective coding. As a result, compassion experienced by information providers is revealed as a core category, and this compassion has a positive effect on positive work related identity, collective self esteem, and job performance. Therefore, the theoretical implication of this study is that it has derived a research model that shows the causal relationship between compassion and job performance based on grounded theory as a qualitative research methodology. This study will contribute to the formation of the organizational culture that enables firefighters who desperately need compassion in the fire department organization to more actively exchange compassionate actions.

본 연구의 목적은 질적 연구의 방법으로서 근거이론에 기반 하여 소방대원들이 조직 내에서 경험하는 핵심범주들의 인과관계를 연구모형을 통해 밝히는 것이다. 본 연구에서는 2014년, 2017년, 그리고 2018년에 걸쳐 서울지역에서 근무하는 50명의 소방대원 정보제공자들을 인터뷰하였고, 개방코딩, 축코딩, 선택코딩의 과정을 거쳐서 핵심범주들의 인과관계를 보여주는 연구모형을 도출하였다. 연구결과 정보제공자들이 조직에서 경험하는 공감이 핵심범주로 드러났고, 이러한 공감이 긍정적 업무관련 정체성, 집단적 자긍심, 그리고 업무성과에 긍정적인 영향을 미치는 것으로 밝혀졌다. 따라서 본 연구의 이론적 시사점은 질적 연구 방법론으로서 근거이론에 기반 하여 공감과 업무성과 간의 인과관계를 보여주는 연구모형을 도출했다는데 있고, 향후 소방서 조직 내에서 공감을 절실히 필요로 하는 소방대원들이 더욱 활발히 공감적 행위를 서로 주고받을 수 있도록 하는 조직문화 형성에 기여하게 될 것이다.

Keywords

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Fig. 1. Research Model

Table 1. Characteristics of information providers

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Table 2. Characteristics of fire station

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Table 3. Examples of coding

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Table 4. Coding of Compassion

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Table 5. Coding of Positive Work Related Identity

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Table 6. Coding of Collective Self Esteem

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Table 7. Coding of Job Performance

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