The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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The Effect of Satisfaction Among Convalescent Hospital Staff Members on Patient Safety and Quality of Care After Medical Institution Certification

의료기관 인증 후 요양병원 종사자의 만족도가 환자의 안전과 질 향상에 미치는 영향

  • Jeong, Yeon-Ja (Department of Health Science, Graduate School of Chosun University) ;
  • Choi, Senog-Woo (Department of Preventive Medicine, College of Medicine, Chosun University) ;
  • Park, Jong (Department of Preventive Medicine, College of Medicine, Chosun University) ;
  • Han, Mi-Ah (Department of Preventive Medicine, College of Medicine, Chosun University)
  • 정연자 (조선대학교 보건대학원 보건학과) ;
  • 최성우 (조선대학교 의과대학 예방의학교실) ;
  • 박종 (조선대학교 의과대학 예방의학교실) ;
  • 한미아 (조선대학교 의과대학 예방의학교실)
  • Received : 2019.07.26
  • Accepted : 2019.09.18
  • Published : 2019.09.30
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Abstract

Objectives: This study aimed to investigate the effect of satisfaction among convalescent hospital staff members on patient safety and quality of care after the certification of the medical institution. Methods: A survey was conducted on seven convalescent hospitals in Gwangju, South Jeolla Province, and North Jeolla Province, which were certified as medical institutions for convalescent hospitals by the end of May 2017, The study period lasted from July 24, 2017 to August 22, 2017. Results: There was a statistically significant correlation between staff member satisfaction and patient safety and quality of care (r = 0.586, p<0.001). Regression analysis showed that staff member satisfaction (${\beta}=0.531$, p<0.001) had a statistically significant effect on patient safety and quality of care and showed 46.9% explanatory power. Conclusions: The satisfaction of the convalescent hospital staff after the certification of the medical institution positively affected patient safety and quality of care.

Keywords

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