DOI QR코드

DOI QR Code

The Effect of Physical Therapist's Vocation and Emotional Labor on Organizational Performance

물리치료사의 소명의식 및 감정노동이 조직성과에 미치는 영향

  • Yun, MinHee (Department of Naturopathy, Dongbang Culture Graduate University)
  • 윤민희 (동방문화대학원대학교 자연치유학과)
  • Received : 2020.09.09
  • Accepted : 2021.01.08
  • Published : 2021.01.31

Abstract

The purpose of this study is to understand the effect of physical therapist's vocational consciousness and emotional labor on organizational performance. The subjects of this study are physical therapists working in a total of 8 hospitals in Seoul from May 25, 2019 to June 30, 2019: 2 private hospitals, 2 semi-general hospitals, 2 general hospitals, and 2 university hospitals. It was conducted with 137 people. For the analysis, the SPSS program was used, frequency analysis, reliability analysis, and correlation analysis were performed, and a regression analysis was performed on the causal relationship between variables. First, as a result of examining the effect of the physical therapist's vocational consciousness on organizational performance, the higher the vocational consciousness factor, the higher the organizational performance, which means that it has a positive and significant effect on organizational performance. Second, as a result of examining the effect of physical therapist's emotional labor on organizational performance, it was found that the surface behavior factor, a sub-factor of emotional labor, had an effect on organizational performance. On the other hand, the factors of inner behavior were found to have no significant effect on organizational performance. This means that the higher the vocational consciousness perceived by the physical therapist, the higher the organizational performance, and the higher the surface behavior of emotional labor, the lower the organizational performance. This study is considered to be the basic data for preparing a plan to improve the organizational performance of physical therapists.

본 연구의 목적은 물리치료사의 소명의식 및 감정노동이 조직성과에 미치는 영향을 파악하는데 있다. 연구대상은 2019년 05월 25일부터 2019년 06월 30일까지 서울시에 있는 개인 병원 2곳, 준 종합 병원 2곳, 종합 병원 2곳, 대학 병원 2곳인 총 8곳의 병원에 근무하는 물리치료사 137명을 대상으로 실시하였다. 분석방법은 SPSS 프로그램을 사용하여 빈도분석, 신뢰도분석, 상관관계분석을 실시하였으며, 변수 간의 인과관계에 대한 회귀분석을 실시하였다. 연구결과 첫째, 물리치료사의 소명의식이 조직성과에 미치는 영향을 살펴본 결과 소명의식 요인이 높을수록 조직성과가 높아진다는 것으로 조직성과에 긍정적으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 물리치료사의 감정노동이 조직성과에 미치는 영향을 살펴본 결과 감정노동의 하위요인인 표면행동 요인은 조직성과에 영향을 미치는 것으로 나타났다. 반면 내면행동 요인은 조직성과에 유의한 영향을 미치지 않는 것으로 나타났다. 이는 물리치료사가 지각하는 소명의식이 높을수록 조직성과가 높게 나타나고, 감정노동의 표면행동이 높을수록 조직성과가 낮아진다는 것을 의미하는 것이다. 본 연구의 시사점은 물리치료사의 조직성과를 높이기 위한 방안 마련의 기초자료가 될 것으로 사료된다.

Keywords

References

  1. C. H. Yun, A study on factors influencing job stress and turnover intention for medical workforce(doctors &nurses) in medical institution : focusing on the moderating effect of calling, Ph.D dissertation, Graduate School Kyung Hee University, 2017.
  2. S. J. Kim, Mediating Effects of Job Stress and Social Support in the Relationship between Self-elasticity and Psychological Burnout of Physical Therapists, Ph.D dissertation, The Graduate School, University of Brain education, pp.7-8, 2014.
  3. S. M. Hong, The effects of child care teachers' calling on happiness : focused on the moderating effect of organizational commitment, Ph.D dissertation, Graduate School Catholic Kwandong University, 2017.
  4. Yoon-Jung Hur, Suk-Min Lee, "Factors Affecting Emotional Labor among Physical Therapists and Occupational Therapists", Journal of the Korea Convergence Society, Vol.10, No.9, pp.237-247, 2019. DOI: http://dx.doi.org/10.15207/JKCS.2019.10.9.237
  5. A. S. Wharton, "The affective consequences of service work: Managing emotions on the job". Work and Occupations, Vol.20, No.2, pp.205-232, 1993. DOI: https://doi.org/10.1177/0730888493020002004
  6. S. T. Lim, Effects of emotional labor on job burnout, job satisfaction and job involvement among Korean physical therapists. Master Thesis. Graduate School Konyang University, 2014.
  7. S. H. Lee and Y. S. Bang, "The Effect of Emotional Labor and Burnout on the Job Attitude of Occupational Therapists". The Journal of Korean Society of Occupational Therapy, Vol.23, No.1, pp.95-108, 2015. DOI: https://doi.org/10.14519/jksot.2015.23.1.08
  8. Y. G. Shin, "Paradigm and Implementation Issues of Human-oriented Management", Journal of industrial relations, Vol.12, No.1, pp.291-353, 2001.
  9. D. H. Kim, The effect that the emotional labor of officials in charge of civil appeal have on exhaustion and job attitude, Ph.D dissertation, Graduate School Keimyung University, 2014.
  10. K. D. Jeon, Structural equation model of clinical nurses' professional self-conception, job embededness, organizational citizenship behavior and organizational performance, Ph.D dissertation, Graduate School Sahmyook University, 2015.