Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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The effect of Internal Marketing on Job Commitment of Workers in the Beauty Franchise Industry

뷰티 프렌차이즈 산업에서 내부마케팅이 종사자들의 직무몰입에 미치는 영향

  • Shin, Dong-hwa (Department of Biotechnology, Graduate School of Konkuk University) ;
  • Kim, Hyun-joo (Dept. of Beauty Terrapy & Make-up, Sogang University)
  • 신동화 (건국대학교 일반대학원 생물공학과) ;
  • 김현주 (서경대학교 뷰티테라피&메이크업학과)
  • Received : 2021.05.30
  • Accepted : 2021.08.20
  • Published : 2021.08.28
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Abstract

The beauty industry continued to develop despite the difficult social environment, and in the process, small-scale beauty businesses grew rapidly into large-scale beauty franchises. Therefore, this study was conducted because it was considered that various internal marketing is necessary for workers in the beauty industry. In order to find out what kind of internal marketing has a great effect on job immersion for workers, from February 1, 2021 to March 2021 By the 31st, 220copies out of 250 questionnaires were collected and frequency analysis, reliability analysis, factor analysis, correlation analysis, and multiple regression analysis were performed with spss 22.0. Satisfying internal marketing was a reward system and it was found that it had the greatest influence on job commitment. Therefore, it is considered that the actual internal marketing that workers want should be planned.

뷰티산업은 어려운 사회적 환경에도 지속적으로 발전하였고 과정에 소규모 뷰티업들은 점차 대형화된 뷰티프랜차이즈 상태로 급성장 하였다. 따라서 뷰티산업에 종사하는 종사자들에게 다양한 내부마케팅이 필요하다고 사료되어 본 연구를 진행하였으며 종사자들에게 어떠한 내부마케팅이 직무몰입에 큰영향을 미치는지 알아보기 위해 2021년 2월 1일부터 2021년 3월 31일까지 설문지 250부 중 220부를 수집하여 spss 22.0으로 빈도분석, 신뢰도분석, 요인분석, 상관분석, 다중회기분석한 결과 연구 가설로 세운 4가지 모두 영향을 미치는 것으로 나타났으며, 그중 종사자들이 가장 만족하는 내부마케팅은 보상시스템이 었고 직무몰입에 가장 큰 영향을 미치는 것으로 나타났다. 따라서 내부마케팅은 종사자가 원하는 실질적 내부마케팅이 계획 되어야 한다고 사료된다.

Keywords

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