Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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Factors Influencing Students' Choice of Learning Space: Recommendations of Effective Space Arrangement for University Libraries

대학생의 학습공간 선택에 영향을 미치는 요인에 관한 연구: 대학도서관의 효과적인 공간 구성을 위한 제언

  • 이나리 (연세대학교 교육대학원 사서교육전공) ;
  • 박지홍 (연세대학교 문헌정보학과)
  • Received : 2022.05.12
  • Accepted : 2022.05.31
  • Published : 2022.06.30
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Abstract

The purpose of this study is to investigate the effect of learning space Servicescape on the user satisfaction level and continuance intention and to identify moderating effect of the learning activity. The six Servicescape factors are selected after literature review and in-depth interviews; cleanliness, comfort, convenience, aesthetics, accessibility, and flexibility. The online survey is given to the university students at four-year private universities in Seoul metropolitan area. The result shows that among the learning space Servicescape factors, cleanliness, comfort, convenience, and accessibility have a significant impact on the user's satisfaction and the user's satisfaction response determines the continuance intention to the learning space. It is also found that the factors of cleanliness and comfort have a negative moderating effect on user satisfaction. This study implies that the result provides methods to develop the space arrangement for university libraries that provide the better-support to students' learning experience.

본 연구의 목적은 물리적 환경의 품질을 측정하는 도구로서의 서비스스케이프 개념을 이용하여 학습공간의 서비스스케이프 요인이 이용자 만족과 지속의도에 미치는 영향과 학습활동유형의 조절효과를 확인하는데 있다. 선행연구 및 심층면담을 통해 청결성, 쾌적성, 편의성, 심미성, 접근성, 유연성의 6개의 학습공간 서비스스케이프 요인을 선정하였고, 수도권 지역의 대학생을 대상으로 설문조사를 진행하였다. 연구 결과, 청결성, 쾌적성, 편의성과 접근성 요인이 이용자 만족에 유의한 영향을, 이용자 만족은 지속의도에 유의한 영향을 미치는 것으로 나타났다. 또한 학습활동유형은 청결성, 쾌적성 요인과 이용자 만족 관계에 부(-)적 조절효과가 있는 것으로 나타났다. 본 연구는 학습공간으로의 대학도서관에 대한 이용자 만족을 높이는 물리적인 환경 구성의 기초자료를 제공하였다는데 의의를 둔다.

Keywords

Acknowledgement

이 논문은 2021년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임 (NRF-2019S1A5C2A03083499).

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