Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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A Study on the Relationship between Cabin Crew's Perceived Organizational Support and Their Work Commitment: Focusing on Low Cost Carrier in Korea

항공사 객실승무원의 조직지원인식과 직무몰입의 관계성 연구: 국내 저비용항공사를 중심으로

  • 김지은 (한국항공대학교 경영학과) ;
  • 김기웅 (한국항공대학교 경영학과) ;
  • 박상용 (국립한국교통대학교 항공운항학과)
  • Received : 2024.01.25
  • Accepted : 2024.02.25
  • Published : 2024.03.31
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Abstract

Due to globalization, the air transport industry plays a key role in the global economy. In particular, the air transport industry is highly dependent on human resources, and the capabilities of the cabin crews in managing safety and providing service in a cabin depend on the service quality and the success of the company's human resource management. Therefore, systematic support and interest in competitive key personnel are believed as very important factors. Airlines need to improve the work engagement of airline cabin crew through organizational supportive efforts. Thus this paper surveyed 309 cabin crews who worked at low cost carrier and conducted an empirical analysis based on survey results. The study validates hypotheses pertaining the relationship between organizational identification and job commitment of cabin crew according to the airline's perception of organizational support. The comprehensive analysis reveals that perceived organization support has a significantly positive impact on cabin crews' work engagement.

Keywords

References

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