융합정보논문지 (Journal of Convergence for Information Technology)

중소기업융합학회 (Convergence Society for SMB)
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지역사회서비스투자사업 제공기관 직급별 교육요구조사: 아동재활치료서비스를 중심으로

The Educational Needs Analysis depending on Service Providers' Position for Community Social Service Investment Program: Focusing on the Rehabilitative Treatment and Services for Children

  • 신재은 (경기복지재단 역량강화팀) ;
  • 송윤희 (안양대학교 교양대학)
  • Shin, Jae-Eun (Competency Development Team, Gyeonggi Welfare Foundation) ;
  • Song, Yun-Hee (College of Liberal Arts, Anyang University)
  • 투고 : 2018.03.10
  • 심사 : 2018.04.20
  • 발행 : 2018.04.30
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초록

본 연구의 목적은 지역사회서비스투자사업 제공기관 종사자를 대상으로 직급별 교육 필요도와 직무 실행도 인식을 분석하여 교육요구를 파악하는 것이다. 이를 위해 경기지역 지역사회서비스투자사업 중 아동재활치료기관 종사자 619명의 자료를 수집하였으며, 수집된 자료는 t-검정을 통해 분석하였다. 연구결과, 교육 필요도와 직무 중요도의 차이를 보이는 항목은 기관장의 경우, 전문자격분야 10개, 사업운영관리분야 2개, 고객관리분야 4개, 서비스개발 및 마케팅분야 4개이었고, 실무자의 경우 전문자격분야 3개, 사업운영관리분야 2개, 고객관리분야 2개, 서비스개발 및 마케팅분야 5개였다. 치료사의 경우는 35개 모든 교육내용의 필요도 및 직무 수행도 간에 차이가 크게 나타났다. 본 연구결과는 지역사회서비스투자사업 종사자들의 교육방향을 수립하는데 기초자료로 활용될 수 있을 것이다.

The purpose of this study is to analyze educational needs and perception of job performance in the community service investment program service providers. Data were collected from 619 service providers and was analyzed by t-test. In the case of the director, there was a significant difference in 10 professional qualification areas, 2 business management areas, 4 customer management areas, and 4 service development and marketing areas. In the case of the practitioners, there was a significant difference in 3 professional qualification areas, 2 business management areas, 2 customer management areas, and 5 service development and marketing areas. In the case of the therapist, there was a significant difference in all 35 areas. These findings offer theoretical background and practical implications for the education direction of community service investment program service providers.

키워드

참고문헌

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