융합정보논문지 (Journal of Convergence for Information Technology)

중소기업융합학회 (Convergence Society for SMB)
권호 표지
DOI QR코드

DOI QR Code

직무교육·훈련프로그램이 업무효율성 및 직무만족에 미치는 영향에 관한 연구 -청주지역 중견 및 대기업의 직무만족을 중심으로-

A Study on the Effects of Job Education and Training Program on task Efficiency and Job Satisfaction -Focused on job satisfaction of midsize and large businesses in Cheongju-

  • 이지훈 (서원대학교 생활경영학부 경영학전공) ;
  • 강준모 (서원대학교 생활경영학부 경영학전공)
  • Lee, Ji-Hun (Faculty of Life Management, the Department of Business Administration, Seowon University) ;
  • Kang, Jun-Mo (Faculty of Life Management, the Department of Business Administration, Seowon University)
  • 투고 : 2018.03.27
  • 심사 : 2018.04.20
  • 발행 : 2018.04.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 직무교육 훈련프로그램이 업무효율성 및 직무만족에 미치는 영향에 관한 연구를 통해 기업체에서 실시하는 직무교육 등의 효율성을 극대화하는데 시사점을 제시하고자 한다. 본 연구는 청주지역 중견 및 대기업 직원들 300명을 대상으로 설문 조사를 실시하였다. 수집된 설문지를 바탕으로 인과관계를 검증하였다. 검증결과 다음과 같은 연구 결과를 도출하였다. 첫째, 기업체들은 직원들의 교육 수요를 파악하여 직원들 중심의 교육프로그램 개발과 운영을 실시하여야 한다. 둘째, 기업체들은 사외 교육 프로그램 중 직원들이 직무수행에 도움이 될 수 있는 교육을 자발적으로 신청할 수 있도록 자율적 체계를 갖출 필요가 있다. 셋째, 기업체들은 다양한 방법을 통해 직원들의 요구를 최대한 파악하고, 나아가 최신 교육자료 및 교육 환경 등을 구축하여 신지식과 학습의 여건을 갖추어야 할 것이다. 마지막으로 기업체들은 직원들을 동반자의 개념으로 인식하여, 직무활동에 자율성 및 재미가 있을 수 있도록 직원 각각의 역량을 존중해 주어야 할 것이다.

The purpose of this study is to suggest the implications for maximizing the efficiency of job training conducted by companies through studying the effects of job education and training programs on job efficiency and job satisfaction. This study surveyed 300 employees of medium and large companies in Cheongju. The causality was verified based on the collected questionnaires. The results of the study are as follows. First, companies should understand the educational needs of heir employees and develop and operate employee-centered education programs. Second, companies need to have an autonomous system in order to allow voluntary application of education that can help employees to perform their duties among the external education programs. Third, companies should uncover the needs of their employees in various ways and build up the latest educational materials and educational environment to establish new knowledge and learning conditions. Finally, companies should recognize their employees as a concept of their partners and respect each employee's capabilities so that they can have autonomy and fun in their work activities.

키워드

참고문헌

  1. I. W. Hwang. (2010). Verifying the Effectiveness of Corporate Training Program and Effects of Learning Achievement and Transfer Climate on Learners' Transfer. Department of Educational Technology The Graduate School of Ewha Womans University, Seoul. http://virtual.seowon.ac.kr/90a6552/_Lib_Proxy_Url/www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=d91dc54157fe6875ffe0bdc3ef48d 419
  2. E. S. Shin. (2015). Job Satisfaction and Relating Factors of Medical Record Technicians Working in General Hospitals. Journal of the Korea Convergence Society, 6(5), 338. DOI : 10.15207/jkcs.2015.6.5.337
  3. J. J. Kim. (2016). Analysis of the Effects of S-OJT Characteristics and OJT eachers' Charismatic Leadership on Job Satisfaction. Human Resources Development The Graduate School of Education Yonsei University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=a6d9276b47f35f57ffe 0bdc3ef48d419
  4. H. S. Choi. (2008). A study on the Human Resource Development in Small and Medium Firms. The Graduate School of Hannam University Business Management Department, Daejeon. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=8a03fb009fd834f7ffe0 bdc3ef48d419
  5. M. U. Ji. (2017.4.12). Industry Research Institute. KBS1 Radio broadcast.
  6. Y. D. Na. (2013). A Study on the Introduction and Policy Directions of the Korean One-School Dual System. Korea Institute for Vocational Education and Training, THE HRD REVIEW, 17(2), 114-118. http://www.krivet.re.kr/ku/da/kuBDBVw.jsp?_notiNo=G 520130006&_prdcNotiDetlNo=10
  7. C. L. Shin. (2003). Personnel management. Seoul: Samyoungsa.
  8. J. T. Choi. (2004). Modern Human Resource Management. Seoul: Pakyoungsa.
  9. L. I. Nadler. (1996) Designingtraining Programs: The Criticalevents Model. Addison-Wesley Publishing Inc.
  10. H. J. Lee. (1998). From Front-end Analysis to ISD : The Factors engaged in the ID Practitioner's Decision-making process. Journal of Corporate Education, 1(1), 157-181. http://virtual.seowon.ac.kr/8f201d/_Lib_Proxy_Url/www.newnonmun.com/article=4173
  11. I. S. Kim. (2014). A business-oriented, interdisciplinary program. Korea Institute for Vocational Education and Training, THE HRD REVIEW 7(2), 70-81. http://www.krivet.re.kr/ku/da/kuBDBVw.jsp?_notiNo=G520140002&_prdcNotiDetlNo=5
  12. S. H. Cha. (2016). A study about the satisfaction of workers in companies participating in the 'work and learn' apprenticeship system in the beauty sector. Sungkyul Graduate School of Education Beauty Education Major, Anyang. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=384cab2679fc5908ffe 0bdc3ef48d419
  13. H. K. Park. (2011). The Moderating Effect of Organizational Support on the Relationship between S-OJT Delivery Action and Organization Commitment, S-OJT Delivery Action and Job Involvement of S-OJT trainers in Small-Midim sized Enterprises. Thesis for Master of Science in Education in the Graduate School. Seoul National University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=1070c21245ad54c8ffe 0bdc3ef48d419
  14. J. H. Choi & S. S. Hong. (2014). A Proposal for the Development of the Present Issues and the Establishment of the One-School System from a University Point of View. Korea Institute for Vocational Education and Training, THE HRD REVIEW, 17(2), 88-99. http://www.krivet.re.kr/ku/da/kuBDBVw.jsp?_notiNo=G520140002&_prdcNotiDetlNo=6
  15. J. P. Kim. (2006). Introduction to Enterprise Education. Seoul: Yangseowon.
  16. J. S. Russell, K. N. Wexley & J. E. Hunter. (1984). Questioning the effectiveness of behavior modeling training in an industrial setting. Personnel Psychology, 37, 465-481. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=e21c2016a7c3498b&control_no=8a081152a133ae57ffe 0bdc3ef48d419 https://doi.org/10.1111/j.1744-6570.1984.tb00523.x
  17. G. Y. Park. (2006). New Human Resource Management(3rd Edition). Seoul: Hongmoonsa.
  18. J. E. Kim. (2010). IPA Analysis of Off-Job Training Program Influencing Evaluation of the Food Service Industry. Department of Hotel Management The Graduate of Tourism Sejong University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=01380d46aaf427afffe0bdc3ef48d419
  19. H. S. Kim. (1999). A study on the Job Competency and Role Performance of Human Resource Development Practitioners in Korea. A Dissertation for the Doctor of Philosophy Graduate School. Seoul National University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=e35a96511ec91b3f
  20. J. H. Park. (2013). A Study on the Effects of Continuing Education on the Performance of Social Workers. Department of Social Welfare Graduate School of Policy. University Of Ulsan, Ulsan. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=9dc817fe231fa72cffe0bdc3ef48d419
  21. M. O. Kim. (2007). The Effects of Computer Literacy on Job Performance Ability and Job Satisfaction of Office Professionals. Journal of Secretarial Studies. 16(2), 27-47. http://virtual.seowon.ac.kr/90a6552/_Lib_Proxy_Url/www.riss.kr/search/detail/DetailView.do?p_mat_type=1a0202e37d52c72d&control_no=91f7e8c19fa1f4e2ffe0bdc3ef48d4 19
  22. S. H. Kim. (2000). A Study on Competency of Fist-Line Nursing Manager in Hopital setting. Department of Nursing Science The Graduate School of Ewha Womans University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=2f98ac12b2640f4b
  23. P. H. Jeong. (2002). Impacts of the training and human resource management on job performance of service employees and customer satisfaction in the restaurant settings. Major in Foodservice Management The Graduate School of Human Environmental Sciences Yonsei University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=405991878b23e49e
  24. A. R. Brief. (1998). Attitudes In and Around Organizations. Thousand 62 Oaks, CA: Sage.
  25. J. Y. Kim. (2014). Work Adjustment process of professional school counselor in school. Educational Counseling The Graduate School Seoul National University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=f4c40a3a50e8e4f5ffe0 bdc3ef48d419
  26. Y. S. Lee. (2001). The Effect Analysis of Adaptability to Workplace of Technical High School Graduates Educated under the '21+1 System'. Department of Industrial Education, Graduate School Chungnam National University, Taejon. http://dcollection.cnu.ac.kr/jsp/common/DcLoOrgPer.jsp? sItemId=000000020132
  27. J. G. Kim. (1988). A Study on the Measurement and Related Variables of the Job Satisfaction. The Korean Journal of Industrial and Organizational Psychology. 1(1), 55-78. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=1a0202e37d52c72d&control_no=e94774a890e2c1816aa e8a972f9116fb
  28. Smith, P., Kendall, L., & Hulin, C. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand-McNally.
  29. K. H. Lee. (2015). An Effect of the Job Characteristics and Organization Culture on the Job satisfaction. Kyung hee school of management MBA, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=624436c8a50878c3ffe 0bdc3ef48d419
  30. S. D. Cheon. (2005). A Study about Influence on Job Stress Factors with Leader-Member Exchange, Job Satisfaction, Organizational Commitment and Turnover Inclination. Graduate School of Kyung hee University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=4ee10b569d3a102effe0bdc3ef48d419
  31. H. J. Lee. (1998). Human Resource Management. Gyeonggi: Sekyungsa.
  32. S. H. Lee. (2007). The Impact of the Equity of the Personnel Management on Organizational Commitment. Department of Public Administration Graduate School of the University, Seoul. http://virtual.seowon.ac.kr/90a6552/_Lib_Proxy_Url/www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=6f676a75fd617cbfffe0bdc3ef48d 419
  33. U. S. Lee & S. H. Lim. (2017). A Study on the Influence of Technology Improvement Education and Training of Korea Polytechnics on Job Satisfaction. Journal of the Korea Convergence Society, 8(3), 238-239. http://virtual.seowon.ac.kr/a0efc4/_Lib_Proxy_Url/www.earticle.net/article.aspx?sn=299815
  34. E. J. Park. (2013). The Relationship between Individual Capabilities of a Hair Designer and Work Concentration through Work Training. Department of Health Science The Graduate School of Health Medical Science. Catholic University of Daegu, Daegu. http://virtual.seowon.ac.kr/90a6552/_Lib_Proxy_Url/www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=a49736e5fcaa67e8ffe0bdc3ef48d 419
  35. S. J. Jo. (2013). The Effects of the Lifelong e-learning on Social Adaption. Department of Business Adminstration Graduate School of Business Adminstration. Chosun University, Gwangju. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=bca2e5bf7e5080deffe0bdc3ef48d419
  36. K. E. Nam. (2017). A study on the level of awareness, utilization of customer management program and level of job ability on the National competency Standards(NCS) Bases. Dongduk Women's University. Graduate School of Health Science, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=4e41c9376ca5e3dcffe 0bdc3ef48d419
  37. H. S. Baek. (2012). The Influence of the Local Adaptation Level of the Small and Medium Enterprises' Expatriates on the Behavioral Outcomes. Department of Business Administration, Major in Human Resources Management Graduate School of Business Administration. Dong-A University, Busan. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=c7339dfb4174d89effe0bdc3ef48d419
  38. S. Y. Cho. (2013). Structural Relationship among Education and Training Expense, Job Satisfaction, Turnover Rates, Key Competencies. Organizational Performance and Sales in Korean Companies. Department of Educational Technology. The Graduate School of Ewha Womans University, Seoul. http://www.riss.kr/search/detail/DetailView.do?p_mat_type=be54d9b8bc7cdb09&control_no=ea6a38904b6993b1ffe 0bdc3ef48d419
  39. J. H. Lee. (2017). A Study on the Effect of Character Story Originality, Character Attractiveness and Affinity on Character Product Preference. Korea Entertainment Industry Association. 11(6), 47-56. DOI : 10.21184/jkeia.2017.08.11.6.47
  40. J. C. Nunnally. (1967). Psychometric Theory. New York: Mcgraw-Hill. https://books.google.co.in/books/about/Psychometric_the ory.html?id=WE59AAAAMAAJ
  41. R. P. Bagozzi & Y. Yi. (1998). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, 16(1), 74-94. DOI : 10.1177/009207038801600107
  42. G. N. Challagalla & T. A. Shervani. (1996). Dimension and Type of Supervisory Control: Effects on Salesperson Performance and Satisfaction. Journal of Marketing, 60(1), 89-105. DOI : 10.2307/1251890
  43. J. Singh & G. K. Rhoads. (1991). Boundary Role Ambiguity in Marketing Oriented Positions: A Multidimensional, Multifaceted Operationalization. Journal of Marketing Research, 28(3), 328-338.DOI : 10.2307/3172868