Journal of the Korean Institute of Gas (한국가스학회지)

The Korean Institute of GAS (한국가스학회)
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The Effect Relationship among Safety Communication, Safety Silence Motives and Silence Behaviour for Workers in Natural Gas Workplace

도시가스 사업장 근로자에 대한 안전커뮤니케이션, 안전침묵 동기와 침묵행동 사이의 영향관계

  • Kim, Hye-jin (Safety Engineering, Graduate School, Seoul National University of Science and Technology) ;
  • Park, Dal-Jae (Dept. of Safety Engineering, Seoul National University of Science and Technology)
  • 김혜진 (서울과학기술대학교 일반대학원 안전공학과) ;
  • 박달재 (서울과학기술대학교 안전공학과)
  • Received : 2018.11.02
  • Accepted : 2019.03.27
  • Published : 2019.04.30
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Abstract

One of the key factors of a safe workplace is to communicate with the workers about safety. For this, natural gas workplace is developing and operating related programs or communication activities. But, if there are silence behavior of the workers on the safety issues in this process, no positive outcomes could be expected for the workplace. The purpose of this study is to examine how safety silence motives, silence behavior, and safety communication influence each other. A total of 233 questionnaires based on the workers of natural gas workplace (in Seoul and Gyeonggi) were analyzed. The confidence analysis is to check consistency of the questions, analysis of the correlations between factors, and regression analysis to verify the hypotheses. As a result, the safety silence motives affected safety communication more seriously than the silence behavior did. Safety communication influenced safety silence motives more significantly than the silence behavior. The safety silence motives can be one of the reasons for safety communication to fail, and it was confirmed that a good safety communication does not necessary mean that there is no safety silence motivation. Based on such results, it is expected that improving and developing the safety communication activities of the workplace, it would improve safety in workplace in general.

안전한 사업장을 만들기 위한 핵심 요소 중 하나는 근로자들이 안전 문제에 대해 활발하게 소통하는 것이다. 이를 위해 도시가스 사업장에서는 관련 프로그램이나 커뮤니케이션 활동 등을 개발 및 운영하는데 노력하고 있다. 그러나 이러한 노력의 과정에서 안전 문제에 근로자들의 침묵행동이 발생할 경우, 사업장 안전관리 향상에 긍정적 변화를 기대하기 어려울 것이다. 이에 본 연구에서는 ${\bigcirc}{\bigcirc}$ 도시가스 사업장(서울 및 경기지역) 근로자 233명을 대상으로 안전침묵 동기, 침묵행동과 안전커뮤니케이션 사이에 영향관계를 조사하고자 관련 설문지를 개발하여 분석하였다. 설문 문항의 일관성을 확인하고자 신뢰도 분석, 각 요인의 영향 변인 간 상관분석 및 가설 검증에 대한 회귀 분석을 실시하였다. 연구 결과, 안전침묵 동기가 침묵행동보다 안전커뮤니케이션에 그리고 안전커뮤니케이션이 침묵행동보다 안전침묵 동기에 높은 영향을 미쳤다. 이러한 결과는 안전침묵 동기가 안전커뮤니케이션이 잘 안 되는 이유 중 하나라 해석할 수 있다. 또한, 안전커뮤니케이션이 잘 된다고 하여 안전침묵 동기가 존재하지 않는 것이 아니라는 것도 확인되었다. 이러한 결과를 바탕으로 사업장의 안전 관련 커뮤니케이션 활동을 개선하고, 개발한다면 사업장 내 안전을 전체적으로 향상시키는 데 도움이 될 것으로 기대된다.

Keywords

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