Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

The effects of job environments for window bakery employee in Jeju on the management performance

제주지역 원도우 베이커리 종사자의 직무환경이 경영성과에 미치는 영향

  • Kim, Chul-Gon (Division of Food Service & Industry, Jeju International University)
  • 김철곤 (제주국제대학교 식품외식학과)
  • Received : 2019.01.14
  • Accepted : 2019.09.06
  • Published : 2019.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study examined the effects of the job environment factors for window bakery employees in Jeju on the management performance. The job environment factors, which were human environment, working environment, facility environment, welfare environment, and convenient environment, affected the management performance of window bakery employees in Jeju. Economic performance, customer performance, and employee performance were the major factors influencing the management performance. The working environment (.176) and convenient environment (.227) affected the economic performance. The customer performance depended on the human environment (.147) and working environment (.095). Furthermore, the employee performance was affected by the human environment (.195), working environment (.135), and welfare environment (.129). These results indicated that the management performance of window bakery employees in Jeju was influenced by the job environment, particularly the working environment. Therefore, it is necessary to improve the working environment by providing pleasant humidity, good ventilation, and efficient working flow place to window bakery employees.

본 연구는 제주지역 원도우 베이커리 종사자의 직무환경이 경영성과에 미치는 영향을 조사하였다. 그 결과 제주지역 윈도우 베이커리 종사자의 직무환경요인은 인적환경, 작업환경, 시설환경, 복지환경, 편리환경으로 나타났으며, 경영성과 요인으로는 경제적 성과, 고객적 성과, 종사원 성과 요인으로 나타났다. 직무환경요인이 경영성과 중 경제적 성과에는 작업환경(.176), 편리 환경(.227)이 영향력이 있는 것으로 나타났으며, 고객적 성과에는 인적환경(.147), 작업환경(.095)이 영향력이 있는 것으로 나타났으며, 종사원 성과에는 인적환경(.195), 작업환경(.135), 복지환경(.129)이 영향력이 있는 것으로 나타났다. 따라서 제주지역 원도우 베이커리의 직무환경은 경영성과에 유의한 정(+)에 영향을 미칠 것이다라는 가설은 부분채택 되었으며, 경영성과 요인에 모두 영향을 미치는 직무환경 요인으로는 작업환경으로 적당한 습도, 환기 및 작업 동선을 고려한 공간의 배치가 제일 중요한 것으로 나타나, 윈도우 베이커리의 직무환경 중 작업환경개선이 필요한 것으로 나타났다.

Keywords

References

  1. D. H. Oh, Window Bakery Workers' Job Analysis. Master's thesis, Kyonggi University of FoodService Management, Seoul, Korea, pp.2-16, 2011.
  2. S. B, Kim, Empowerment of Window Bakery Staff and Its Influence on Organizational Commitment and Turnover Intention, Master's thesis, ChungWoon University of Hotel and Foodservice Management, Chungnam, Korea, pp.1-7, 2013.
  3. Korea Agro-Fisheries & Food Trade Corporation, 2018 Processed Food Subdivision Market Status-Bread market. pp.65-66, 2018.
  4. J. Y. Chang, Study on Influential Factor on Bakery Store Selection, Master's thesis, Kyunghee University of Culinary Science and Food Service Management, Seoul, Korea, p.1, 2014.
  5. K. A. Ryu, A study on the influences for organizational effectiveness and self-actualization of the physical environment to the hotel cooks. Master's thesis, Chungwoon University of Hotel and Foodservice Management, Chungnam, Korea, p.2, 2017.
  6. J. Y. Lee, I. H. Lee, "The Effects of Job Environment and Job Esteem on Job Satisfaction in Skin Beauticians", Korea Academia-Industrial cooperation Society, Vol.17, No.4, pp.573-586, April 2016. DOI: http://dx.doi.org/10.5762/KAIS.2016.17.4.573
  7. S. G. Kim, The Effects of Job Enviornment on Career Commitment, Organizational Commitment and Intension of Turnover-A Focous on Hotel Contingent Employees, Master's thesis, Hansung University of Hotel, Tourism and Restaurant Management, Seoul, Korea, 2018.
  8. S. S. Lee, Impact of Hotel Kitchen Work Environment on Employee Work Satisfaction and Management Performance, Master's thesis, Chodang University of Culinary Arts, Jeonnam, Korea, 2009.
  9. S. H. Lee, The Effects of Job Environmental Factorson the Job Satisfaction and Job Performance of Public Social Workers, Ph.D dissertation, Cheongju University of social Welfare, Cheongju, Korea, 2013
  10. H. I. Kim, A Study on the effect of kitchen environmental factor in first class hotel on task performance and characteristic, Master's thesis, Kyonggi University of Foodservice & Culinary Management, Seoul, Korea, 2013.
  11. B. J. Kwon, The Effects of Medical Institutes's Work Environment on Job Satisfaction and Percieved Business Performance of Skilled Workers in Medical Tourism- Focusing on the International Medical Tourism Coordinators and Maketers, Master's thesis, Kyung Hee University of Hotel Management, Seoul, Korea, 2018.
  12. K. A. Lee , C. G. Heo, "The Effect of Job Environment Factors on Turnover Intention of School Foodservice Employee and Mediating Effect of Organizational Commitments", Korea Academia-Industrial cooperation Society, Vol.19, No.4, pp. 254-264, April 2018. DOI: https://doi.org/10.5762/KAIS.2018.19.4.254
  13. J. Heo. A Study on the Lighting Perception of Japanese Restaurants in Hotels by the Cooking, Master's thesis, Kyonggi University of Food-service Industry Management, Seoul, Korea, pp.58-59, 2003.
  14. S. K. Yoo, S. H. Park, "Influence of Occupational Stress and Perceived Social Support on Counselors Burnout in Korea", Korean Journal Of Counseling And Psychotherapy, Vol.14, No.2, pp.389-400, 2002.
  15. L. J. Heifetz, H. A. Bersani, "Perceived stress and satisfaction of direct-care staff members in community residences for mentally retarded adults", American Journal of Mental Deficiency, Vol.90, pp.289-295, December 1985. DOI: https://psycnet.apa.org/record/1986-10188-001
  16. H. G. Lee, A Study on the Effects of Kitchen Equipment Environment on Cooks' Job Satisfaction - Centering on Hotel Coffee Shops, Master's thesis, Soonchunhyang University of Tourism Service Management, Chungnam, Korea, pp.5-6, 2005.
  17. J. E. Lim, K. S. Kim, "The Difference of Management Performance Perception among Hotel Banquet Employees: The Internal Marketing Perspective", The Tourism Sciences Society of Korea, Vol.34, No.4, pp.291-310, 2010.
  18. J. W. Byun, Y. Y. Lee, J. Y. Ko, "Effects of Job Environment of the Hotel Banquet on Organizational Commitment and Turnover Intention: Focused on Super Deluxe Hotels in Seoul", Journal of Foodservice Management, Vol.15 No.4, pp.197-222, October 2012.
  19. G. Herzberg, Molecular spectra and molecular structure. Vol. 3: Electronic spectra and electronic structure of polyatomic molecules. New York, 1966. DOI: https://pubs.acs.org/doi/10.1021/ed044pA760
  20. M. T. Luth, C. L. Flinchbaugh, J. "Ross On the bike and in the cubicle, the role of passion and regulatory focus in cycling and work satisfaction", Psychology of Sport and Exercise, Vol.28, pp.37-45, 2017. DOI: http://www.psycnet.apa.org/record/2016-58380-006 https://doi.org/10.1016/j.psychsport.2016.10.003
  21. Y. S. Choi, The Study on the influence on social workers job performance from the recognition of social welfare organization climate including their system or organKoreaization, Master's thesis, Jeonju University of Social Welfare, Jeonju, 2001.
  22. Van Bogaert, Kowalski, Mace Weeks, Van heusden., Clarke, "The relationship between nurse practice environment, nurse work characteristics, burnout and job outcome and quality of nursing care: A cross-sectional survey", International Journal of Nursing Studies, Vol.50, No.2, pp.1667-1677, May 2013. DOI:https://www.scirp.org/ReferenceID=1212493 https://doi.org/10.1016/j.ijnurstu.2013.05.010
  23. Jing Peng, A Study of the Effect of Employee Motivation on the Organizational Performance : Focused on small businesses in weihai of China. Master's thesis, Department Wonkwang University of Business Administration, Jeonbuk, Korea, 2013.
  24. K. Y. Kim, A Study on Effects of Business Performance on Technological Innovation Activities of Food Service Enterprise, Ph.D dissertation, Honam University of Hotel Management, Gwangju, Korea, 2014.
  25. Q. B. Baloch, G. Zaman, J. Jamshed, "Determinants of Job satisfaction and Employees Turnover Intention", Abasyn Journal of Social Sciences, Vol.7, No.1, pp.118-136, 2014. DOI: http://dx.doi.org/10.5296/ijld.v4i2.6094
  26. K. T. Park, A Study on the Effects of Kitchen Environment on the Commitment and Job Performance of Hotel Culinary Employees, Ph.D dissertation, Kyonggi University of Fooservice & Culinary Management, Seoul, Korea, 2018.
  27. S. B. Lee, D. U. Lee, H. S. Lee, "A research of the satisfaction in the work and the cookroom's work environment, and recognition of organization's supports are how affected by the "hotel cookroom's mutual aid-environment" and Layout", Korean Academic Society of Hotel Administration, Vol.17, No.1, pp.127-144, February 2007.
  28. H. G. An, The Impacts of Hotel Kitchen Employee's Empowerment by Organizational Climates to Job Satisfaction, Organizational Commitment and Turnover Intention, Ph.D dissertation, Gyeongju University of Tourism, Gyeongju, Korea, 2003.
  29. M. K. Oh, H. I. Jun, "The Research on Job Satisfaction of Home appliances Service Engineer", Korea Academia-Industrial cooperation Society, Vol.9 No.6, pp.1874-1881, 2008. https://doi.org/10.5762/KAIS.2008.9.6.1874
  30. Y. M. Jeong, Y. S. Kang, "The Effect of Job Stress and Burnout by Job Environment of Care-givers on Job Satisfaction", Korea Academia-Industrial cooperation Society, Vol.11, No.10, pp.3688-3699, October 2010. DOI:https://doi.org/10.5762/KAIS.2010.11.10.3688
  31. S. C. Lee, A Study on the Effect of Job Environment on the Sense of Vocationin Local Civil Servants, Ph.D dissertation, Dankook University of Business Administration, Seoul, Korea, pp.6-7, 2011.
  32. E. E. Lawler, Foundations of Job Satisfaction, in Psychological Dimensions of Organizational Behavior, (2nd Edition). Barry Staw (ed.), Prentice Hall, 1995.
  33. S. C. Lee, A Study on the Effect of Job Environment on the Sense of Vocationin Local Civil Servants, Ph.D dissertation, Dankook University of Business Administration, Seoul, Korea, pp.6-7, 2011.
  34. C. O. Park, K. S. Kim, H. B. Park, H. K. An, "An Special Emphasis on The Agency Bureaucrats' Reported Assessment = An Evaluation on the Korean Executive Agency System Operation", The Korea Institute of Public Administration all Rights Reserved, Vol.12, No.3, pp.3-31, 2003.
  35. G. A. Forehand, B. V. H. Gilmer, "Environmental variationin studies of organizational behavior", Psychological bulletin. Vol.62, pp.361-382, 1964. DOI: http://dx.doi.org/10.1037/h0045960
  36. H. B. Kim, "Difference of Job Characteristic and Organizational Commitment between Full-time & Part-time Employees in Hotel F&B Department", Korean Journal of Hotel Administration, Vol.15, No.5, pp.69-81, 2006.
  37. Z. Ruiz-Alfonso, Leon J. "The role of passion in education, a systematic review", Educational Research Review , Vol.13, pp.173-188, November 2016. DOI: https://doi.org/10.1016/j.edurev.2016.09.001
  38. J. C. Kim, A Study on Correlations between Job Satisfaction and Elementson Working Environment for Librarians in Different Typesof Libraries, Ph.D dissertation, Kyonggi University of Library & Information Science, Seoul, Korea, 2011.
  39. H. K. Kim, Effects of Environments, Perfectionism and Social Support on Teacher's Burnout: Mediating Effects of Teacher-Efficacy, Ph.D dissertation, Anyang University of Education, Anyang, Korea, 2011.
  40. Hag Hwang, Work Management Theory, Yeongjimunhwasa, 2001.
  41. Smith, P.C., Kendall, L.M. & Hulin, K.L., The Measurement of Satisfaction The Work and Retirement . Rand McNally, 1969.
  42. Y. S. Yoon, S. J. Kwon, "The Influence of hotel kitchen environment on efficiency of duties of members", Korea Tourism Services Association , Vol.2, no.1, pp.137-158, 2002.
  43. E. J. Kwon, K. S. Lee, "A Study on the Relationship between Dental Technician's Working Environment and Job Stress", Korea Academia-Industrial cooperation Society, Vol.10, No.9, pp.2471-2477, September 2009. DOI: https://doi.org/10.5762/KAIS.2009.10.9.2471
  44. M. C. Kim, Disabled workers living facilities in the organizational environment, relationships and relevance of the exhaustion of the working environment and clients, Korea Academia-Industrial cooperation Society, Vol.16, No.12, pp.8234-8242, December 2015. DOI: https://doi.org/10.5762/KAIS.2015.16.12.8234
  45. J. H. Kim The Effects of Bakery Employees' Job Environments on Organizational Commitment and Turnover Intention in Deluxe Hotels-Focused on the Moderating Effect of Interpersonal Relationship , Ph.D dissertation, Honam University of Hotel Management, Gwangju, Korea, pp.111-113, 2013.
  46. S. W. Lee, The Study of the Effect of A Relationship Between Work Environment and Work Burnout on Passion and Self-Consciousness : Targeting Chinese Restaurants' Chiefs, Ph.D dissertation, Honam University of Hotel and Tourism, Gwangju, Korea, pp.75-77. 2017.
  47. Y. M. Choun, Study on Management Performance Factors According to the Characteristics and Service Environment of the Individual Salon Franchise. Master's thesis, Wonkwang University of Beauty Design, Jeonbuk, Korea, 2016.
  48. S. C. Lee, A Study on the Effect of Job Environment on the Sense of Vocationin Local Civil Servants, Ph.D dissertation, Dankook University of Business Administration, Seoul, Korea, pp.6-7, 2011.
  49. T. Li, R. Calantone, "The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination", Journal of Marketing, Vol.62, No.4, pp.13-29, 1998. DOI: https://www.jstor.org/stable/1252284 https://doi.org/10.1177/002224299806200402
  50. K. H. LEE, The Effect of Creativity Management on Innovation and Business Performance, Ph.D dissertation, Seokyeong University of Marketing Administration, Seoul, Korea, 2015.
  51. M. Huselid, "The Impact of Human Resource Management Practices on Turnover, Productivity and Financial Performance," Academy of Management Journal, Vol.38, No.3, pp.635-672, Nov 1995. DOI: https://doi.org/10.5465/256741
  52. S. W. Baek, Effect that the Hotel Human Resources management has on the Financial Performance, Ph.D dissertation, Sejong University of Hospitality & Tourism Management, Seoul, Korea, 2007
  53. J. H. Choi, "Effects on Job Commitment and Service Quality, Job Performance of Marketing Orientation in the Hotel Firms", Journal of Hospitality and Tourism Studies, Vol.12 No.4, pp.308-321, 2010.
  54. J. H. Cha, The Effects of Healthcare Accreditation System on Managerial Performances in Hospital Organizations, Ph.D dissertation, Konyang University of Business Administration, Nonsan, Korea, 2014.
  55. D. R. Dalton, W. D. Todor, M. J. Spendolini, G. J. Fielding, L. W. Porter, "Organization Structure and Performance: A Critical Review", Academy of management Review , Vol.5, pp.49-64, January 1980. DOI: https://www.jstor.org/stable/257804 https://doi.org/10.5465/amr.1980.4288881
  56. H. Tanriverdi, "Information Technology Relatedness, Knowledge Management Capability, and Performance of Multi Business Firms," MIS Quarterly, Vol.29, No.2, pp.311-334, January 2005. DOI: https://www.jstor.org/stable/25148681 https://doi.org/10.2307/25148681
  57. J. H. Choi, The Effect of Employee Value Propositionon Customer Orientation and Financial Performance in Hotel, Ph.D dissertation, Kyonggi University of Hotel Managemen, Seoul, Korea, 2011.
  58. B. Jaworski, A. Kohli, "Marketing orientation: antecedents and consequences", Journal of Marketing, pp.53-70, July 1993. DOI: https://www.jstor.org/stable/1251854
  59. J. Y. Noh, An Empirical Study on the Influences of the Defense Quality Management System upon Business Performance, Ph.D dissertation, Seokyeong University of Business Administration, Seoul, Korea, 2012.
  60. R. S. Kaplan, D. P. Norton, "Managing Alliances with the Balanced Scorecard", Harvard Business Review, Vol.88, No.1, pp.114-124, 2010.
  61. S. Y. Hur, H. W. Koh, "A Study on the Evaluation Model for Quality Competitiveness of Management System", Korea Productivity Association, Vol.21, No.4, pp.1-30. 2007.
  62. Y. H. Kim, The Relationships Between Creative Management, Innovative Behaviors and Performance, Ph.D dissertation, DongYang University of Business Administration, Gyeongbuk, Korea, 2009.
  63. D. H. Oh, Window Bakery Workers' Job Analysis, Ph.D dissertation, Kyonggi University of Food Service Managemen, Seoul, Korea, 2011.
  64. S. B. Kim, Empowerment of Window Bakery Staff and Its Influence on Organizational Commitment and Turnover Intention, Ph.D dissertation, Chung Woon Universit of Hotel and Food service Management, , Hongseun, Korea, 2013.