Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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The Effect of the Performance Compensation System on Organizational Effectiveness and Motivation and Corporate Performance : Focused on the Employees of Automobile Maintenance Service Companies

성과보상제도가 조직유효성 및 동기부여와 기업성과에 미치는 영향 : 자동차정비 서비스업체 종업원을 중심으로

  • Hwang, Jung-Yup (School of Business Administration, Kyungpook National University) ;
  • Park, Chan-Kwon (Convergence Institute of Construction, Environmental, Energy Engineering and RIEEE, Kyungpook National University) ;
  • Park, Sung-Min (School of Business Administration, BK21, Kyungpook National University) ;
  • Kim, Chae-Bogk (School of Business Administration and RIEEE, Kyungpook National University)
  • 황정엽 (경북대학교 대학원 경영학부) ;
  • 박찬권 (경북대학교 건설환경에너지융합기술원) ;
  • 박성민 (경북대학교 BK21 사업단) ;
  • 김채복 (경북대학교 경영학부)
  • Received : 2021.08.06
  • Accepted : 2021.11.20
  • Published : 2021.11.28
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Abstract

This study is to study the effect of corporate performance compensation system on organizational effectiveness and motivation, and the effect of organizational effectiveness and motivation on corporate performance, targeting employees of automobile maintenance service companies. 430 questionnaires obtained through the survey were used for the study. As a result of testing the research hypothesis, tangible reward had a significant positive (+) effect on job satisfaction, but intangible reward had a positive (+) effect on job satisfaction, but it was not significant. Also, tangible and intangible rewards have a significant positive (+) effect on organizational commitment and motivation. Job satisfaction has a significant positive (+) effect on productivity and service quality. However, organizational commitment had a significant positive (+) effect on productivity, but had a positive (+) effect on service quality, but was not significant. Lastly, motivation has a significant positive (+) effect on productivity and service quality. Through the research results, the relationship structure between the performance compensation system, organizational effectiveness and motivation, and corporate performance was identified, and the application of the performance compensation system to employees in the automobile industry was presented.

본 연구는 자동차정비 서비스업체에 근무하는 종업원들을 대상으로 하여 기업의 성과보상제도가 조직유효성 및 동기부여에 미치는 영향, 조직유효성 및 동기부여가 기업성과에 미치는 영향에 대하여 연구하는 것이다. 설문조사를 통해서 확보한 430부의 설문지를 연구에 활용하였다. 연구가설의 검정결과 먼저 유형적 보상은 직무만족에 유의한 정(+)의 영향을 미치지만 무형적 보상은 직무만족에 정(+)의 영향을 미치지만 유의하지 않았다. 또한 유형적 보상과 무형적 보상은 조직몰입과 동기부여에 유의한 정(+)의 영향을 미친다. 직무만족은 생산성과 서비스품질에 유의한 정(+)의 영향을 미친다. 그러나 조직몰입은 생산성에 유의한 정(+)의 영향을 미치지만 서비스품질에는 정(+)의 영향을 미치지만 유의하지는 않았다. 마지막으로 동기부여는 생산성과 서비스 품질에 유의한 정(+)의 영향을 미친다. 연구결과를 통하여 성과보상제도, 조직유효성 및 동기부여, 기업성과 간의 관계구조를 파악하였으며, 자동차 산업에서 종업원들에 대한 성과보상 제도의 적용방안에 대하여 제시하였다.

Keywords

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