한국융합학회논문지 (Journal of the Korea Convergence Society)

  • 제13권4호
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  • Pages.441-450
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  • 2022
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  • 2233-4890(pISSN)
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  • 2713-6353(eISSN)
한국융합학회 (Korea Convergence Society)
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장애인복지관 종사자가 인지한 조직문화가 직무만족도에 미치는 영향 : 고객지향성의 매개효과를 중심으로

The Effect of Organizational Culture Perceived by Workers at Rehabilitation Center for the Disabled on Job Satisfaction : Focusing on the Mediating Effect of Customer Orientation

  • 신은경 (단국대학교 사회복지학과) ;
  • 손의성 (배재대학교 기독교사회복지학과)
  • 투고 : 2022.02.03
  • 심사 : 2022.04.20
  • 발행 : 2022.04.28
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초록

본 연구는 장애인복지관의 조직문화가 고객지향성을 매개로 종사자의 직무만족에 미치는 영향을 살펴보고자 하였다. 전국 장애인복지관의 사회복지사 864명을 대상으로 자기기입식 설문조사를 실시하여 수집되었다. 그 결과, 장애인복지관 종사자의 조직문화, 고객지향성 및 직무만족 간의 유의미한 상관관계가 있는 것으로 나타났다. 조직문화가 직무만족에 유의미한 영향을 미치는 것으로 나타났으며, 두 변수간의 관계를 고객지향성이 유의미하게 매개하는 것으로 나타났다. 연구결과를 토대로 장애인복지관에 종사하는 사회복지사의 고객지향성을 고양하기 위한 조직문화 조성에 필요한 교육과 경험 공유의 확대를 제안한다.

This study is to find out the mediating effect of customer orientation between the organizational culture and job satisfaction of workers at rehabilitation centers for the disabled. The participants were 864 social workers at rehabilitation centers for the disabled nationwide, and data were collected through self-reported questionnaire. The results are as follows; There was a significant correlation between the organizational culture, customer orientation, and job satisfaction. Organizational culture was found to have a significant effect on job satisfaction, and customer orientation was found to significantly mediate between the two. Based on the research results, it is proposed to expand the sharing of education and experiences necessary to create an organizational culture to enhance the customer orientation of social workers.

키워드

과제정보

This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2018S1A5A2A03036200).

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